Jörg Becker, Nico Clever, Justus Holler, Maria Neumann Situation faced: A family-owned manufacturing company recently went through the transfer of management from the older to the younger family generation. A number of problems were uncovered during this process, such as prevalence of tacit knowledge, an inefficient decision-making process, outdated IT system support, and an urgent […]
Relate: Methods
Why are process variants important in process monitoring? The Case of Zalando SE
Matthias Schrepfer, Matthias Kunze, Gunnar Obst, Juliane Siegeris Business process management is an established discipline that is widely used in industry. Many companies focus on established methods to design, analyze, control, and optimize their business processes and to ensure high levels of customer satisfaction and close alignment with IT systems (cf. Hammer 2010). Rapidly growing […]
Hybrid Process Technologies in the Financial Sector – The Case of BRFkredit
Søren Debois, Thomas Hildebrandt, Morten Marquard, and Tijs Slaats Situation faced: Exformatics, a Danish adaptive case-management vendor, wanted to leverage declarative process tools to support the flexible processes found at BRFkredit. However, switching from the more common flow-based notations to a declarative notation brought new challenges in terms of understandability. We undertook the project described […]
Business Process Modeling of Quality System in a Petroleum Industry Company
John Krogstie, Merethe Heggset, Harald Wesenberg Situation faced: The petroleum industry is characterized by increased focus on safety and compliance with regulations, in addition to efficient operations. Earlier quality systems were represented in large binders of textual documents, which made important governing documentation difficult to access and unusable for operational personnel who wished to gain […]
Integrate Your Partners into Your Business Processes Using Interactive Forms: The Case of Automotive Industry Company HEYCO
Bernhard Schindlbeck, Peter Kleinschmidt Situation faced: The automotive industry company HEYCO-WERK Heynen GmbH & Co. KG (HEYCO) wanted to improve how it handled purchase order confirmations. Its purchase department spent a lot of time entering incoming purchase order confirmations from its vendors into its SAP system. This process had to be automated with the most […]
How to Move from Paper to Impact in Business Process Management: The Journey of SAP
Corinne Reisert, Sarah Zelt, Joerg Wacker Situation faced: In order to produce innovative solutions faster and more simply, SAP started in 2008 to transform its research and development processes. SAP moved away from complex and static project methods toward agile and simple processes, thereby significantly reducing the throughput time of the standard innovation cycle. Based […]
Developing and Implementing a Process-Performance Management System: Experiences from S-Y Systems Technologies Europe GmbH—A Global Automotive Supplier
Josef Blasini, Susanne Leist, Werner Merkl Situation faced: S-Y Systems Technologies Europe GmbH develops, manufactures, and distributes worldwide wire harnesses and associated components for automotive electronic distribution systems. Problems occurred with some automotive manufacturers’ ordering wire harnesses, who sent ordering files to the intermediate S-Y Systems to be converted, interpreted, enriched, and forwarded. Errors occurred […]
Comprehensive Business Process Management at Siemens: Implementing Business Process Excellence
Bartosz Woliński, Saimir Bala Situation faced: Siemens is a complex organization with offices worldwide. Through many years of development, it grew into a set of businesses, each with a substantial degree of autonomy, supported by central departments. This autonomy gives the departments the flexibility needed to achieve customer intimacy, which requires different process flows in […]
People-Centric, ICT-Enabled Process Innovations via Community, Public and Private Sector Partnership, and e-Leadership: The Case of the Dompe eHospital in Sri Lanka
Dr Wasana Bandara, Rehan Syed, Bandula Ranathunga, Dr K. B. Sampath Kulathilleka. Situation faced: This case study is a unique example of a people-centric ICT-enabled BPM effort that overcame many challenges through steady championship fuelled by a multi-sectorial support network (local community, government agencies, private sector and institutes of higher education). Driven by a desire […]
Enabling Flexible Laboratory Processes – Designing the Laboratory Information System of the Future
Christoph Duelli, Robert Keller, Jonas Manderscheid, Andreas Manntz, Maximilian Röglinger, Marco Schmidt Situation faced: Recent developments in the medical and industrial laboratory market have increased the need for highly flexible laboratory processes. This pressure results from new requirements that have accompanied the internationalization of laboratories and the digitalization of paper-based, bureaucratic work practices. The execution […]