Business Process Management in the Manufacturing Industry – ERP-replacement and ISO 9001 re-certification supported by the icebricks method

Jörg Becker, Nico Clever, Justus Holler, Maria Neumann Situation faced: A family-owned manufacturing company recently went through the transfer of management from the older to the younger family generation. A number of problems were uncovered during this process, such as prevalence of tacit knowledge, an inefficient decision-making process, outdated IT system support, and an urgent […]

Why are process variants important in process monitoring? The Case of Zalando SE

Matthias Schrepfer, Matthias Kunze, Gunnar Obst, Juliane Siegeris Business process management is an established discipline that is widely used in industry. Many companies focus on established methods to design, analyze, control, and optimize their business processes and to ensure high levels of customer satisfaction and close alignment with IT systems (cf. Hammer 2010). Rapidly growing […]

Hybrid Process Technologies in the Financial Sector – The Case of BRFkredit

Søren Debois, Thomas Hildebrandt, Morten Marquard, and Tijs Slaats Situation faced: Exformatics, a Danish adaptive case-management vendor, wanted to leverage declarative process tools to support the flexible processes found at BRFkredit. However, switching from the more common flow-based notations to a declarative notation brought new challenges in terms of understandability. We undertook the project described […]

Managing Environmental Protection processes via BPM at Deutsche Bahn

Ingo Rau, Iris Rabener, Jürgen Neumann, Svetlana Bloching Situation faced: The law demands environmental compensation for interventions in nature and landscapes through the Federal Nature Conservation Act. Deutsche Bahn, one of the largest construction facilitators in Germany, encounters several hundred new such compensation obligations per year. Deutsche Bahn plans and develops compensation measures that usually […]

Automate does not always mean Optimize – Case Study at Logistics Company

Jan Suchy, Milan Suchy, Michal Rosik, Agnes Valkova Situation faced: Dynamic growth of digitized information creates space for the systematic collection of data related to business processes. Extraction of this data is an enormous challenge because of the existence of many systems, which store data in many formats. The logistics company examined here has fully […]

Kiss the documents! Or how the City of Ghent digitalizes its service processes.

Amy Van Looy & Sabine Rotthier Situation faced: The case focuses on the digitization of service processes in the City of Ghent. Front-office e-services are integrated into the corporate website and into the back office thanks to digitization of the internal way of working in value chains. Before 2014, the City’s digital services were limited […]

Adoption of RFID Technology: The Case of Adler—A European Fashion Retail Company

Roland Leitz, Andreas Solti, Alexander Weinhard, Jan Mendling Situation faced: Adler Modemärkte AG (Adler hereafter) is a fashion retailer that operates mainly in the German-speaking countries. At the beginning of the twenty-first century, firstmovers in the fashion retail sector began to adopt RFIDtechnology.Adlermonitored this newtechnology and decided to adopt it in 2010, even though it […]

CrowdStrom – Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging

Martin Matzner, Florian Plenter, Jan H. Betzing, Friedrich Chasin, Moritz von Hoffen, Matthias Löchte, Sarah Pritzl, and Jörg Becker Situation faced: An inadequate number of publicly available charging points is among the main reasons that consumers do not buy electric vehicles (EVs). To address this problem, we suggest a peer-to-peer (P2P) sharing approach for private […]