Stijn Viaene, Joachim Van den Bergh Situation faced: Autogrill Belgium, part of the world’s largest provider of catering services to travellers, drifted into a worrisome position in 2006. The company had just gone through a merger, was experiencing financial difficulties, and appeared unable to respond adequately to a changing market context. Action taken: The case […]
Relate: Governance
Hybrid Process Technologies in the Financial Sector – The Case of BRFkredit
Søren Debois, Thomas Hildebrandt, Morten Marquard, and Tijs Slaats Situation faced: Exformatics, a Danish adaptive case-management vendor, wanted to leverage declarative process tools to support the flexible processes found at BRFkredit. However, switching from the more common flow-based notations to a declarative notation brought new challenges in terms of understandability. We undertook the project described […]
Business Process Modeling of Quality System in a Petroleum Industry Company
John Krogstie, Merethe Heggset, Harald Wesenberg Situation faced: The petroleum industry is characterized by increased focus on safety and compliance with regulations, in addition to efficient operations. Earlier quality systems were represented in large binders of textual documents, which made important governing documentation difficult to access and unusable for operational personnel who wished to gain […]
The case of “3” – Collaborative BPM for business transformations in telecommunications
Dr. Thomas Karle, Kurt Teichenthaler Many business changes in the telecommunications sector are initiated by mergers and acquisitions, and the fast pace of this sector requires that businesses adjust or extend business processes in a minimum of time. “3,” the mobile communication brand of CK Hutchison Holdings, whose headquarters are in Hong Kong, is a […]
“Simply Modeling” – BPM from Everybody Recommendations from the Viral Adoption of BPM at 1&1
Florian Imgrund, Christian Janiesch, Christoph Rosenkranz Situation faced: 1&1 is a German Internet service provider that embraced business process management (BPM) in 2010 as a way to optimize its processes. The company expected BPM to increase corporate performance by realizing such customer-centric goals as high quality standards, reduced set-up times, shortened time-to-market cycles, and increased […]
Leading 20,000+ employees by a process-oriented management system – Insights into process management at Lufthansa Technik Group
Mirko Kloppenburg, Janina Kettenbohrer, Daniel Beimborn, Michael Bögle Situation faced: Structured documentation of an aviation company’s processes is a prerequisite to gaining an authority’s approval for aircraft maintenance, repair, and overhaul. Processes had been documented in a continuously growing number of PDF-based text documents, but the growing complexity of processes meant that this approach to process […]
Automate does not always mean Optimize – Case Study at Logistics Company
Jan Suchy, Milan Suchy, Michal Rosik, Agnes Valkova Situation faced: Dynamic growth of digitized information creates space for the systematic collection of data related to business processes. Extraction of this data is an enormous challenge because of the existence of many systems, which store data in many formats. The logistics company examined here has fully […]
Kiss the documents! Or how the City of Ghent digitalizes its service processes.
Amy Van Looy & Sabine Rotthier Situation faced: The case focuses on the digitization of service processes in the City of Ghent. Front-office e-services are integrated into the corporate website and into the back office thanks to digitization of the internal way of working in value chains. Before 2014, the City’s digital services were limited […]