{"id":1771,"date":"2024-11-25T14:44:34","date_gmt":"2024-11-25T14:44:34","guid":{"rendered":"https:\/\/bpm-cases.com\/?page_id=1771"},"modified":"2024-11-25T14:57:31","modified_gmt":"2024-11-25T14:57:31","slug":"volume3","status":"publish","type":"page","link":"https:\/\/bpm-cases.com\/?page_id=1771","title":{"rendered":"Volume3"},"content":{"rendered":"<div id=\"pl-1771\"  class=\"panel-layout\" ><div id=\"pg-1771-0\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch perth-stretch panel-row-style panel-row-style-for-1771-0\" style=\"background-color: #fbba00;padding: 100px 0; \" id=\"about\" data-stretch-type=\"full\" ><div id=\"pgc-1771-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1771-0-0-0\" class=\"so-panel widget widget_perth_services_type_a perth_services_widget panel-first-child\" data-index=\"0\" ><div class=\"panel-widget-style panel-widget-style-for-1771-0-0-0\" >\t\t\t<h3 class=\"widget-title\">About<\/h3>\t\t\t\t<div class=\"service-area\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"service columns3\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"svg-container service-icon-svg\">\r\n\t\t\t\t\t\t\t\t\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 80 70\">\n\t\t\t<g transform=\"translate(0,-982.3622)\">\n\t\t\t\t<path d=\"m 41.863512,49.0007 -35.2397037,-2e-6 -17.6198503,-30.51848 17.6198533,-30.518478 35.2397037,2e-6 17.619851,30.518479 z\" transform=\"matrix(1.1191385,0,0,1.1284347,12.867983,996.50622)\"\/>\n\t\t\t<\/g>\n\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"service-icon\">\r\n\t\t\t\t\t\t\t\t\t<i class=\"fa fa-trophy\"><\/i>\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t\t<h4 class=\"service-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeading organizations\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t\t\t<p>Includes cases from world\u2019s leading organizations in various sectors<\/p>\n\t\t\t\t\t\t\t<\/div>\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"service columns3\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"svg-container service-icon-svg\">\r\n\t\t\t\t\t\t\t\t\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 80 70\">\n\t\t\t<g transform=\"translate(0,-982.3622)\">\n\t\t\t\t<path d=\"m 41.863512,49.0007 -35.2397037,-2e-6 -17.6198503,-30.51848 17.6198533,-30.518478 35.2397037,2e-6 17.619851,30.518479 z\" transform=\"matrix(1.1191385,0,0,1.1284347,12.867983,996.50622)\"\/>\n\t\t\t<\/g>\n\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"service-icon\">\r\n\t\t\t\t\t\t\t\t\t<i class=\"fa fa-globe\"><\/i>\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t\t<h4 class=\"service-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tGlobal\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t\t\t<p>Presents cases from a wide range of regions around the world<\/p>\n\t\t\t\t\t\t\t<\/div>\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"service columns3\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"svg-container service-icon-svg\">\r\n\t\t\t\t\t\t\t\t\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 80 70\">\n\t\t\t<g transform=\"translate(0,-982.3622)\">\n\t\t\t\t<path d=\"m 41.863512,49.0007 -35.2397037,-2e-6 -17.6198503,-30.51848 17.6198533,-30.518478 35.2397037,2e-6 17.619851,30.518479 z\" transform=\"matrix(1.1191385,0,0,1.1284347,12.867983,996.50622)\"\/>\n\t\t\t<\/g>\n\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"service-icon\">\r\n\t\t\t\t\t\t\t\t\t<i class=\"fa fa-pencil\"><\/i>\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t\t<h4 class=\"service-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tReal-world\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t\t\t<p>The first book to present an extensive collection of real-world cases on Business Process Management<\/p>\n\t\t\t\t\t\t\t<\/div>\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\t\r\n\r\n\t\t\t\t\t\t\t\t\r\n\t<\/div><\/div><div id=\"panel-1771-0-0-1\" class=\"so-panel widget widget_text\" data-index=\"1\" ><div class=\"panel-widget-style panel-widget-style-for-1771-0-0-1\" ><h3 class=\"widget-title\">Overview<\/h3>\t\t\t<div class=\"textwidget\"><p>This Springer book is the third to present a rich selection of real-world cases on Business Process Management. It reports on best practices as well as lessons learned from organizations that have leveraged Business Process Management (BPM) to innovate and transform their business.<\/p>\n<p>With economic and societal sectors of all kinds being challenged by disruptive changes due to digital technologies, in particular, this book shows how process thinking enables organizations to master digital innovation and transformation. The real-world cases presented in this book show how organizations leverage BPM capabilities both for exploitation and exploration in a digital world.<\/p>\n<p>The book intends to bring together the experience of organizations using BPM. The focus is neither on academic case studies, nor on offerings from consulting companies. The intent is to learn from the experience organizations using BPM have made. That said, both academic institutions as well as consulting companies may well be involved in the case, but the case has to be developed from the perspective of the BPM-adopting company and the way BPM was used to solve contemporary organizational challenges.<\/p>\n<p>The cases provide valuable examples for practice, as well as interesting cases for students. All case descriptions follow a unified schema making the case knowledge easily accessible to readers.<\/p>\n<\/div>\n\t\t<\/div><\/div><div id=\"panel-1771-0-0-2\" class=\"so-panel widget widget_perth_action perth_action_widget panel-last-child\" data-index=\"2\" >        <div class=\"call-to-action \">\r\n\t\t\t<div class=\"promo-wrap\">\r\n\t\t\t\t\t\t\t\t<div class=\"action-button\">\r\n\t\t\t\t\t<a href=\"https:\/\/link.springer.com\/book\/9783031807923\" class=\"button more-button\">Order Volume 3<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n        <\/div>\r\n\t<\/div><\/div><\/div><\/div><div id=\"pg-1771-1\"  class=\"panel-grid panel-has-style\" ><div style=\"padding: 100px 0; \" class=\"panel-row-style panel-row-style-for-1771-1\" ><div id=\"pgc-1771-1-0\"  class=\"panel-grid-cell\" >\t\t<div class=\"svg-container row-svg row-separator\" style=\"fill:#fbba00\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\">\r\n\t\t\t\t<path d=\"M0 0 L100 0 L100 2 L0 100 Z\"><\/path>\r\n\t\t\t<\/svg>\r\n\t\t\t\t<\/div>\r\n\r\n\r\n\r\n\t<\/div><\/div><\/div><div id=\"pg-1771-2\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch parallaxBg perth-stretch panel-row-style panel-row-style-for-1771-2\" style=\"color: #ffffff;background-image: url(https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/banner.png);padding: 100px 0; \" id=\"table\" data-stretch-type=\"full\" data-hascolor=\"hascolor\" data-hasbg=\"hasbg\" ><div id=\"pgc-1771-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1771-2-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"panel-widget-style panel-widget-style-for-1771-2-0-0\" ><h3 class=\"widget-title\">Table of Contents<\/h3>\t\t\t<div class=\"textwidget\"><h3>Foreword<\/h3>\n<ul>\n<li>by Martin Petry<\/li>\n<\/ul>\n<h3>Preface<\/h3>\n<ul>\n<li>by Jan vom Brocke, Jan Mendling, and Michael Rosemann<\/li>\n<\/ul>\n<h3>Introduction<\/h3>\n<ul>\n<li>\n<p class=\"p1\">Jan vom Brocke, Jan Mendling, and Michael Rosemann: Planning and Scoping Business Process Management with the BPM Billboard<\/p>\n<\/li>\n<\/ul>\n<h3>Cases on Process Technology and Automation<\/h3>\n<ul>\n<li>\n<p class=\"p1\">Jan Marek, Kurt Blu\u0308mlein, and Charlotte Wehking: Process Automation at Generali CEE Holding: A Journey to Digitalization<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Stefan Sch\u00f6nig, Andreas Ermer, and Stefan Jablonski: Sensor-Enabled Wearable Process Support in the Production Industry<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Luise Pufahl, Bridie Ohlsson, Ingo Weber, Garrett Harper, and Emma Weston: Enabling Financing in Agricultural Supply Chains Through Blockchain<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Fabian Ludacka, Jean Duell, and Philipp Waibel: Digital Transformation of Global Accounting at Deutsche Bahn Group: The Case of the TIM BPM Suite<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Antonio Manuel Guti\u00e9rrez Fern<span class=\"s1\">\u00e1<\/span>ndez, Freddie Van Rijswijk, Christoph Ruhsam, Klaus Kogler, Anna Shadrina, and Gerhard Zucker: Tracking Energy Ef<span class=\"s1\">fi<\/span>ciency Performance at Clean Energy Solutions<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Florian Pauker, Juergen Mangler, Stefanie Rinderle-Ma, and Matthias Ehrendorfer: Industry 4.0 Integration Assessment and Evolution at Methods<\/p>\n<\/li>\n<\/ul>\n<ul>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/the-nestt-rapid-process-redesign-at-queensland-university-of-technology\/\">Michael Rosemann: The NESTT \u2013 Rapid Process Redesign at Queensland University of Technology<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/kiss-the-documents-or-how-the-city-of-ghent-digitalizes-its-service-processes\/\">Amy Van Looy &amp; Sabine Rotthier: Kiss the documents! How the City of Ghent digitizes its service processes<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/application-of-the-design-thinking-approach-for-process-redesign-at-an-insurance-company-in-brazil\/\">Jos\u00e9 Ricardo Cereja, Flavia Maria Santoro, Elena Gorbacheva, Martin Matzner: Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/the-case-of-3-collaborative-bpm-for-business-transformations-in-telecommunications\/\">Thomas Karle, Kurt Teichenthaler: Collaborative BPM for Business Transformations in Telecommunications \u2013 The case of \u201c3\u201d<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/process-management-in-construction-the-expansion-of-the-bolzano-hospital\/\">Elisa Marengo, Patrick Dallasega, Marco Montali, Werner Nutt, Michael Reifer.: Process Management in Construction Expansion of the Bolzano Hospital<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/exposing-insurance-claims-processing-impediments-compulsory-third-party-insurance-in-queensland\/\">Robert Andrews, Moe Wynn, Arthur H.M ter Hofstede, Jingxin Xu, Kylie Horton, Paul Taylor, Sue Plunkett-Cole : Exposing Insurance Claims Processing Impediments: Compulsory Third Party Insurance in Queensland<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/mining-the-usability-of-process-oriented-business-software\/\">Tom Thaler, Sabine Norek, Vittorio De Angelis, Dirk Maurer, Peter Fettke, Peter Loos: Mining the Usability of Process-Oriented Business Software \u2013 The Case of the ARIS Designer of Software AG<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/improving-st-andrews-war-memorial-hospital-emergency-department-patient-flows-through-process-mining\/\">Robert Andrews, Suriadi Suriadi, Moe Wynn, Arthur H.M. ter Hofstede, Sean Rothwell: Improving Patient Flows at St. Andrew\u2019s War Memorial Hospital\u2019s Emergency Department through Process Mining<\/a><\/li>\n<\/ul>\n<h3>Cases on Process Analysis and Monitoring<\/h3>\n<ul>\n<li>\n<p class=\"p1\">J. C. A. M. Buijs, R. F. M. Bergmans, and R. El Hasnaoui: Enabling Process Mining in Airbus Manufacturing<\/p>\n<\/li>\n<li>\n<p class=\"p1\">K. F. Canjels, M. S. V. Imkamp, T. A. E. J. Boymans, and R. J. B. Vanwersch: Improving the Arthrosis Care Process at Maastricht UMC+: Unraveling Complex and Noncomplex Cases by Data and Process Mining<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Andreas Metzger, Johannes Franke, and Thomas Jansen: Ensemble Deep Learning for Proactive Terminal Process Management at the Port of Duisburg <span class=\"s1\">\u201c<\/span>duisport<span class=\"s1\">\u201d<\/span><\/p>\n<\/li>\n<li>\n<p class=\"p1\">Marcus Dees, Massimiliano de Leoni, Wil M. P. van der Aalst, and Hajo A. Reijers: Accurate Predictions, Invalid Recommendations: Lessons Learned at the Dutch Social Security Institute UWV<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Imesha Denagama Vitharanage, Denise Toman, Wasana Bandara, and Rehan Syed: Realizing the Bene<span class=\"s1\">fi<\/span>ts of Process Improvement: The Case of Queensland University of Technology<\/p>\n<\/li>\n<\/ul>\n<h3>Cases on Governance and Strategic Alignment<\/h3>\n<ul>\n<li>\n<p class=\"p1\">Wasana Bandara, John C. Merideth, Angsana A. Techatassanasoontorn, Paul Mathiesen, and Dan O<span class=\"s1\">\u2019<\/span>Neill: Successful BPM Governance: Insights from Commonwealth Bank of Australia<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Ahmad Alibabaei: On the Role of BPM Governance at <span class=\"s1\">\u201c<\/span>System Group<span class=\"s1\">\u201d<\/span>. The BPM Journey of an Iranian Software Solution Provider<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Thomas Kuhn, Jenny Bruhin, and Tecwyn Hill: Making Processes Patient-Centric: Process Standardization and Automation in the Healthcare Sector at Hirslanden AG<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Seyed Amir Bolboli, Ludger Hasenauer, and Cristina Cabanillas: BPM Adoption at the Industrial Services Provider Bil<span class=\"s1\">fi<\/span>nger<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Klaus Cee, Iris Bruns, Andreas Schachermeier, and Lena Franziska Kaiser: Adoption of Globally Uni<span class=\"s1\">fi<\/span>ed Process Standards: The Case of the Production Company Marabu<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Angelo Corallo, Mariangela Lazoi, Manuela Marra, Lorenzo Quarta, Aurora Rimini, and Cesare Liaci: A Processes Reference Framework for the Creative and Cultural Industries. The Case of the Puglia Creativa Cluster<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Elheme Azemi and Saimir Bala: Exploring BPM Adoption and Assessing the Strategic Alignment of Processes at Raiffeisen Bank Kosovo<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Renata Gabryelczyk, Artur Grygorowicz, and Agnieszka Bitkowska: Developing Business Process Architecture at Poland<span class=\"s1\">\u2019<\/span>s Ministry of Finance. An Uneasy Journey Toward BPM<\/p>\n<\/li>\n<li>\n<p class=\"p1\">Konrad Schie\u00dfl, Andreas Weigert, and Gunter Beitinger: Integrating Hoshin Kanri into Business Process Management: A Holistic Approach at Siemens Electronic Works Amberg<\/p>\n<\/li>\n<\/ul>\n<h3>Who is Who<\/h3>\n<ul>\n<li><a href=\"#authors2\">by all authors<\/a><\/li>\n<\/ul>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-1771-3\"  class=\"panel-grid panel-has-style\" ><div style=\"padding: 100px 0; \" class=\"panel-row-style panel-row-style-for-1771-3\" ><div id=\"pgc-1771-3-0\"  class=\"panel-grid-cell\" >\r\n\r\n\t\t<div class=\"svg-container row-svg row-sep-b\" style=\"fill:#ffffff\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\">\r\n\t\t\t\t<g transform=\"translate(0,-952.36218)\"><path d=\"m 0,1052.3622 100,0 0,-2 L 0,952.36218 z\" \/><\/g>\r\n  \t\t\t<\/svg>\r\n\t\t\t\t<\/div>\r\n\r\n\t<\/div><\/div><\/div><div id=\"pg-1771-4\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch perth-stretch panel-row-style panel-row-style-for-1771-4\" style=\"border-bottom: 1px solid #e2e2e2;background-color: #ffffff;padding: 100px 0; \" id=\"case\" data-stretch-type=\"full\" ><div id=\"pgc-1771-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1771-4-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"6\" ><h3 class=\"widget-title\">Case Description<\/h3>\t\t\t<div class=\"textwidget\"><h3>Case Structure<\/h3>\n<p>All cases follow a unified structure that makes the relevant case knowledge easily accessible and transferrable to other contexts.\u00a0Following the structure the chapters are\u00a0short and sharp.\u00a0The structure helps readers in finding the most interesting parts of the cases.<\/p>\n<ol>\n<li><strong>Introduction<\/strong>\u00a0\u2013 What is the story of the case? A brief narrative of the entire case informs readers by summarizing its key aspects.<\/li>\n<li><strong>Situation faced<\/strong>\u00a0\u2013 What was the initial problem that led to the action taken? The context of the case is specified concerning needs, constraints, incidents, and objectives.<\/li>\n<li><strong>Action taken\u00a0<\/strong>\u2013 What was done? What measures were undertaken, such as in regard to process redesign or process innovation? What methods and approaches were used?<\/li>\n<li><strong>Results achieved\u00a0<\/strong>\u2013\u00a0What effects resulted from the actions taken? Results could take the form of changes in performance measures and\/or qualitative statements from employees, customers, and other business partners. To what degree were expectations met or not met?<\/li>\n<li><strong>Lessons learned<\/strong>\u00a0\u2013 What did the organization learn from the case? What can others learn? Lessons learned are grounded in the case and serve as example for others.<\/li>\n<\/ol>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><div id=\"pg-1771-5\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch perth-stretch panel-row-style panel-row-style-for-1771-5\" style=\"background-color: #fbba00;padding: 100px 0; \" id=\"frameworks\" data-stretch-type=\"full\" ><div id=\"pgc-1771-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1771-5-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"7\" ><div class=\"panel-widget-style panel-widget-style-for-1771-5-0-0\" ><h3 class=\"widget-title\">Frameworks<\/h3>\t\t\t<div class=\"textwidget\"><p>This book uses well-established BPM frameworks to characterize the cases\u00a0it presents based on a shared\u00a0language.<\/p>\n<p><strong>BPM Six Core Elements<\/strong>\u00a0(Rosemann, vom Brocke, 2015):<\/p>\n<p>The model helps to describe what actions an organization took to conduct BPM. It conceptualizes six BPM capability areas, namely: Strategic Alignment, Governance, Methods, Information Technology, People, and Culture. The key characteristic of the model is to enlarge the understanding of BPM from a mere technical concept towards a holistic management discipline.<u>\u00a0<a href=\"\/six-core-emelents\">Click here for more material on the framework.<\/a><\/u><\/p>\n<p><strong>BPM Lifecycle-Modell<\/strong>\u00a0(Dumas et al., 2013):<\/p>\n<p>The model helps to structure the different tasks that are associated with BPM. It describes six major steps: process identification, process discovery, process analysis, process redesign, process implementation and process monitoring and controlling. The key characteristic of the model is to illlustrate how a BPM project or a BPM initiative can be organized towards arriving at an improved process.\u00a0<a href=\"\/bpm-lifecycle-modell\"><u>Click here for more material on the model.<\/u><\/a><\/p>\n<p><strong>BPM Context Framework<\/strong>\u00a0(vom Brocke, Zelt, Schmiedel 2015):<\/p>\n<p>The model helps to characterize a BPM initiative according to specific context factors, such as goal, process characteristics, organizational characteristics, and environmental characteristics. The key characteristic of the framework is to capture the situational nature of BPM. BPM needs to be aligned to the specific context of an organization and the BPM context framework helps to assess this context.\u00a0<a href=\"\/bpm-context-framework\"><u>Click here for more material on the framework.<\/u><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-1771-6\"  class=\"panel-grid panel-has-style\" ><div style=\"padding: 100px 0; \" class=\"panel-row-style panel-row-style-for-1771-6\" ><div id=\"pgc-1771-6-0\"  class=\"panel-grid-cell\" >\r\n\r\n\t\t<div class=\"svg-container row-svg row-sep-b\" style=\"fill:#ffffff\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\">\r\n\t\t\t\t<g transform=\"translate(0,-952.36218)\"><path d=\"m 0,1052.3622 100,0 0,-2 L 0,952.36218 z\" \/><\/g>\r\n  \t\t\t<\/svg>\r\n\t\t\t\t<\/div>\r\n\r\n\t<\/div><\/div><\/div><div id=\"pg-1771-7\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch perth-stretch panel-row-style panel-row-style-for-1771-7\" style=\"background-color: #ffffff;padding: 100px 0; \" id=\"editors\" data-stretch-type=\"full\" ><div id=\"pgc-1771-7-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1771-7-0-0\" class=\"so-panel widget widget_perth_employees perth_employees_widget panel-first-child\" data-index=\"9\" >\r\n\t\t<h3 class=\"widget-title\">Editors<\/h3>\r\n\t\t<div class=\"employee-area clearfix\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"250\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2019\/10\/rosemann-e1571742252842.jpeg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2019\/10\/rosemann-e1571742252842.jpeg 200w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2019\/10\/rosemann-e1571742252842-100x125.jpeg 100w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \tProf. Dr. Michael Rosemann\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\"><\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"250\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/jan_mendling.jpg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/jan_mendling.jpg 200w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/jan_mendling-100x125.jpg 100w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \tProf. Dr. Jan Mendling\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\"><\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"410\" height=\"521\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-410x521.jpg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-410x521.jpg 410w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-236x300.jpg 236w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-768x976.jpg 768w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-806x1024.jpg 806w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-100x127.jpg 100w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-275x350.jpg 275w\" sizes=\"auto, (max-width: 410px) 100vw, 410px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \tProf. Dr. Jan vom Brocke\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\"><\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\r\n\t\r\n\t<\/div><div id=\"panel-1771-7-0-1\" class=\"so-panel widget widget_text panel-last-child\" data-index=\"10\" >\t\t\t<div class=\"textwidget\"><p><b class=\"\"><span class=\"\" lang=\"EN-US\">Jan vom Brocke<\/span><\/b><span class=\"\" lang=\"EN-US\">\u00a0is the Hilti Endowed Chair of Business Process Management and Director of the Institute of Information Systems. Jan has conducted over 300 studies, published in renowned outlets including\u00a0<\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">MIT Sloan Management Review<\/span><\/i><span class=\"\" lang=\"EN-US\">,\u00a0<i class=\"\">Management Science,<\/i> <\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">MIS Quarterly (MISQ)<\/span><\/i><span class=\"\" lang=\"EN-US\">, <\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">Journal of Management Information Systems (JMIS)<\/span><\/i><span class=\"\" lang=\"EN-US\">, <i class=\"\">Journal of Information Technology (JIT)<\/i>, <\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">European Journal of Information Systems (EJIS)<\/span><\/i><span class=\"\" lang=\"EN-US\">, and\u00a0<\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">Information Systems Journal (ISJ)<\/span><\/i><span class=\"\" lang=\"EN-US\">. He has authored and edited over 30 books, including the\u00a0<\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">International Handbook on Business Process Management<\/span><\/i><span class=\"\" lang=\"EN-US\">,\u00a0<\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">BPM \u2013 Driving Innovation in a Digital World<\/span><\/i><span class=\"\" lang=\"EN-US\">, <\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">Green BPM: Toward the Sustainable Enterprise, <\/span><\/i><span class=\"\" lang=\"EN-US\">and <i class=\"\">BPM Cases. Digital Transformation &#8211; Strategy, Processes and Execution.<\/i> Jan is a globally recognized thought leader, recipient of over 20 international awards and he has been named Fellow of the Association for Information Systems. He <span class=\"\">is an invited speaker and trusted advisor on BPM serving many organizations around the world.\u00a0See\u00a0<\/span><\/span><span class=\"\"><a class=\"\" href=\"http:\/\/janvombrocke.com\/\"><span class=\"\" lang=\"EN-US\">Jan`s\u00a0website<\/span><\/a><\/span><span class=\"\" lang=\"EN-US\">\u00a0for more information.<\/span><\/p>\n<p><strong>Jan Mendling<\/strong>\u00a0is the Einstein-Professor of Process Science with the Department of Computer Science at Humboldt-Universit\u00e4t zu Berlin, Germany. His research interests include various topics in the area of business process management and information systems. He has published more than 450 research papers and articles, among others in Management Information Systems Quarterly, ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Journal of the Association of Information Systems and Decision Support Systems. He is a department editor for Business and Information Systems Engineering, member of the board of the Austrian Society for Process Management (<a href=\"http:\/\/prozesse.at\/\">http:\/\/prozesse.at<\/a>), one of the founders of the Berlin BPM Community of Practice (<a href=\"http:\/\/www.bpmb.de\/\">http:\/\/www.bpmb.de<\/a>), organizer of several academic events on process management, and a member of the IEEE Task Force on Process Mining. He is co-author of the textbooks Fundamentals of Business Process Management, Second Edition, (<a href=\"http:\/\/fundamentals-of-bpm.org\/\">http:\/\/fundamentals-of-bpm.org\/<\/a>) and Wirtschaftsinformatik, 12th Edition, (<a href=\"https:\/\/lehrbuch-wirtschaftsinformatik.org\/\">https:\/\/lehrbuch-wirtschaftsinformatik.org\/<\/a>), which are extensively used in information systems education.<\/p>\n<p><strong>Michael Rosemann<\/strong>\u00a0 is the Executive Director, Corporate Engagement, and Professor in Information Systems at the Queensland University of Technology and the Honorary Consul for the Federal Republic of Germany in South Queensland. Michael has published more than 250 refereed papers, including publications in renowned outlets, includ- ing MIS Quarterly (MISQ), European Journal of Informa- tion Systems (EJIS) and Information System<span class=\"s16\">s<\/span>. His books are available in five languages and he has conducted invited keynotes at intern<span class=\"s16\">a<\/span>tional, academic and professional BPM conferences. Michael provides regular advice to executives on revenue resilience, innovation systems\u00a0 and\u00a0 process design. See\u00a0<a href=\"http:\/\/www.michaelrosemann.com\/\" rel=\"noopener\">Michael`s website<\/a>\u00a0for more information.<\/p>\n<h3>Editorial board<\/h3>\n<p>We are grateful for the support of colleagues and friends supporting this project on the editorial board of BPM Cases.<\/p>\n<ul>\n<li>Saimir Bala, WU Vienna<\/li>\n<li>J\u00f6rg Becker, University of M\u00fcnster<\/li>\n<li>Cristina Cabanillas, WU\u00a0Vienna<\/li>\n<li>Claudio Di Ciccio, WU Vienna<\/li>\n<li>Marlon Dumas, University of Tartu<\/li>\n<li>Maria Fay, University of Liechtenstein<\/li>\n<li>Roope Jaakonm\u00e4ki,\u00a0University of Liechtenstein<\/li>\n<li>Henrik Leopold, WU Vienna<\/li>\n<li>Mikael Lind, Viktoria Swedish ICT and Chalmers University of Technology<\/li>\n<li>Sonia Lippe-Dada,\u00a0University of Liechtenstein<\/li>\n<li>Peter Loos, Saarland University<\/li>\n<li>Monika Malinova, WU Vienna<\/li>\n<li>Charles M\u00f8ller, Aalborg University<\/li>\n<li>Michael zur Muehlen, Stevens Institute of Technology<\/li>\n<li>Hajo Reijers, VU University Amsterdam | Eindhoven University of Technology<\/li>\n<li>Maximilian\u00a0Roeglinger, University of\u00a0Bayreuth<\/li>\n<li>Andreas Rogge-Solti, WU Vienna<\/li>\n<li>Michael Rosemann, Queensland University of Technology<\/li>\n<li>Christoph Rosenkranz, University of Cologne<\/li>\n<li>Alexander Schmid, University of Liechtenstein<\/li>\n<li>Nadine Sz\u00e9kely, University of Liechtenstein<\/li>\n<li>Matthias\u00a0Tietz,\u00a0University of Liechtenstein<\/li>\n<li>Peter Trkman, University of Ljubljana<\/li>\n<li>Sanja\u00a0Tumbas,\u00a0University of Liechtenstein<\/li>\n<li>Amy van Looy, Ghent University<\/li>\n<li>Stijn Viaene, Vlerick Business School<\/li>\n<li>Isabell\u00a0Wohlgenannt,\u00a0University of Liechtenstein<\/li>\n<li>Sarah Zelt,\u00a0University of Liechtenstein<\/li>\n<\/ul>\n<p>Please\u00a0<a href=\"mailto:jan.vom.brocke@uni.li?subject=BPM-Cases\">get in touch<\/a>\u00a0with us on any related matter.<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><div id=\"pg-1771-8\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch perth-stretch panel-row-style panel-row-style-for-1771-8\" style=\"background-color: #ffffff;padding: 100px 0; \" id=\"authors\" data-stretch-type=\"full\" ><div id=\"pgc-1771-8-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1771-8-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"11\" ><div id=\"authors2\" class=\"panel-widget-style panel-widget-style-for-1771-8-0-0\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">Authors<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<table border=\"0\">\n<tbody>\n<tr>\n<td style=\"width: 347px;\">\n<ul>\n<li>Wil M. P. van der Aalst RWTH Aachen University, Aachen, Germany<\/li>\n<li>Eindhoven University of Technology, Eindhoven, The Netherlands<\/li>\n<li class=\"p1\">Ahmad Alibabaei Shahid Beheshti University of Medical Sciences, Tehran, Iran<\/li>\n<li class=\"p1\">Elheme Azemi Raiffeisen Bank J.S.C., Prishtina, Kosovo<\/li>\n<li class=\"p1\">Saimir Bala Vienna University of Economics and Business (WU), Wien, Austria<\/li>\n<li class=\"p1\">Wasana Bandara Information Systems School, Queensland University of Technology,<\/li>\n<li class=\"p1\">Brisbane, QLD, Australia<\/li>\n<li class=\"p1\">Gunter Beitinger Siemens AG, Amberg, Germany<\/li>\n<li class=\"p1\">R. F. M. Bergmans Data Intelligence Department, APG Algemene Pensioen<\/li>\n<li class=\"p1\">Groep N.V, Heerlen, The Netherlands<\/li>\n<li class=\"p1\">Antonio Garc\u00eda Bernal Airbus Defence and Space, Seville, Spain<\/li>\n<li class=\"p1\">Agnieszka Bitkowska Warsaw University of Technology, Warszawa, Poland<\/li>\n<li class=\"p1\">Kurt Blu\u0308mlein Bizagi Deutschland GmbH, Munich, Germany<\/li>\n<li class=\"p1\">Seyed Amir Bolboli Bil<span class=\"s1\">fi<\/span>nger SE, Mannheim, Germany<\/li>\n<li class=\"p1\">T. A. E. J. Boymans Maastricht University Medical Center+, Maastricht, The Netherlands<\/li>\n<li class=\"p1\">Jan vom Brocke University of Liechtenstein, Vaduz, Liechtenstein<\/li>\n<li class=\"p1\">Jenny Bruhin Hirslanden AG, Zurich, Switzerland<\/li>\n<li class=\"p1\">Iris Bruns ConSense GmbH, Aachen, Germany<\/li>\n<li class=\"p1\">J. C. A. M. Buijs Data Intelligence Department, APG Algemene Pensioen Groep<\/li>\n<li class=\"p1\">N.V, Heerlen, The Netherlands<\/li>\n<li class=\"p1\">Cristina Cabanillas University of Seville, Sevilla, Spain<\/li>\n<li class=\"p1\">K. F. Canjels Maastricht University Medical Center+, Maastricht, The Netherlands<\/li>\n<li class=\"p1\">Eindhoven University of Technology, Eindhoven, The Netherlands<\/li>\n<li class=\"p1\">Klaus Cee Marabu GmbH &amp; Co. KG, Tamm, Germany<\/li>\n<li class=\"p1\">Angelo Corallo Department of Innovation Engineering, University of Salento,<\/li>\n<li class=\"p1\">Lecce, Italy<\/li>\n<li class=\"p1\">Marcus Dees Uitvoeringsinstituut Werknemersverzekeringen (UWV),<\/li>\n<li class=\"p1\">Amsterdam, The Netherlands<\/li>\n<li class=\"p1\">Jean Duell SeMa Application Owner and Operational Management, Deutsche<\/li>\n<li class=\"p1\">Bahn AG, Berlin, Germany<\/li>\n<li class=\"p1\">Matthias Ehrendorfer CDP GmbH, Vienna, Austria<\/li>\n<li class=\"p1\">Andreas Ermer Maxsyma GmbH &amp; Co. KG, Flo\u00df, Germany<\/li>\n<li class=\"p1\">Antonio Manuel Guti\u00e9rrez Fern<span class=\"s1\">\u00e1<\/span>ndez ISIS Papyrus Europe AG, Brunn am<\/li>\n<li class=\"p1\">Gebirge, Austria<\/li>\n<li class=\"p1\">Johannes Franke duisport (Duisburger Hafen AG), Duisburg, Germany<\/li>\n<li class=\"p1\">Renata Gabryelczyk University of Warsaw, Warszawa, Poland<\/li>\n<li class=\"p1\">Jens Geiger N-DECT, Pretzfeld, Germany<\/li>\n<li class=\"p1\">Mar\u00eda Teresa G\u00f3mez-L\u00f3pez Universidad de Sevilla, Seville, Spain<\/li>\n<li class=\"p1\">Artur Grygorowicz Ministry of Finance in Poland, Warszawa, Poland<\/li>\n<li class=\"p1\">Garrett Harper AgriDigital, Sydney, NSW, Australia<\/li>\n<li class=\"p1\">Ludger Hasenauer Bil<span class=\"s1\">fi<\/span>nger SE, Mannheim, Germany<\/li>\n<li class=\"p1\">R. El Hasnaoui Data Intelligence Department, APG Algemene Pensioen Groep N.<\/li>\n<li class=\"p1\">V, Heerlen, The Netherlands<\/li>\n<li class=\"p1\">Tecwyn Hill Signavio GmbH, Berlin, Germany<\/li>\n<\/ul>\n<\/td>\n<td style=\"width: 274px;\">\n<ul>\n<li class=\"p1\">M. S. V. Imkamp Maastricht University Medical Center+, Maastricht, The Netherlands<\/li>\n<li class=\"p1\">Stefan Jablonski University of Bayreuth, Bayreuth, Germany<\/li>\n<li class=\"p1\">Thomas Jansen duisport (Duisburger Hafen AG), Duisburg, Germany<\/li>\n<li class=\"p1\">Lena Franziska Kaiser University of Liechtenstein, Vaduz, Liechtenstein<\/li>\n<li class=\"p1\">Klaus Kogler CES Clean Energy Solutions, Wien, Austria<\/li>\n<li class=\"p1\">Thomas Kuhn Hirslanden AG, Zurich, Switzerland<\/li>\n<li class=\"p1\">Mariangela Lazoi Department of Innovation Engineering, University of Salento, Lecce, Italy<\/li>\n<li class=\"p1\">Massimiliano de Leoni University of Padova, Padova, Italy<\/li>\n<li class=\"p1\">Cesare Liaci Societ\u00e0 Cooperativa Coolclub, Lecce, Italy<\/li>\n<li class=\"p1\">Fabian Ludacka TIM Solutions GmbH, Munich, Germany<\/li>\n<li class=\"p1\">Juergen Mangler Faculty of Computer Science, University of Vienna, Vienna, Austria<\/li>\n<li class=\"p1\">Jan Marek Generali CEE Holding, Praha, Czechia<\/li>\n<li class=\"p1\">Manuela Marra Department of Innovation Engineering, University of Salento, Lecce, Italy<\/li>\n<li class=\"p1\">Paul Mathiesen Information Systems School, Queensland University of Technology,<\/li>\n<li class=\"p1\">Brisbane, QLD, Australia<\/li>\n<li class=\"p1\">Jan Mendling WU Vienna, Vienna, Austria<\/li>\n<li class=\"p1\">John C. Merideth Enterprise Systems, Commonwealth Bank, Sydney, Australia<\/li>\n<li class=\"p1\">Andreas Metzger paluno (The Ruhr Institute for Software Technology), University of Duisburg-Essen, Duisburg, Germany<\/li>\n<li class=\"p1\">Bridie Ohlsson Geora, Sydney, NSW, Australia<\/li>\n<li class=\"p1\">Dan O<span class=\"s1\">\u2019<\/span>Neill Enterprise Systems, Commonwealth Bank, Sydney, Australia<\/li>\n<li class=\"p1\">Florian Pauker EVVA Sicherheitstechnologie GmbH, Vienna, Austria<\/li>\n<li class=\"p1\">Sebastian Petter University of Bayreuth, Bayreuth, Germany<\/li>\n<li class=\"p1\">Luise Pufahl Software and Business Engineering, Technische Universit\u00e4t Berlin, Berlin, Germany<\/li>\n<li class=\"p1\">Louis Pu\u0308schel Project Group BISE of the Fraunhofer FIT, University of Bayreuth, Research Center FIM, Bayreuth, Germany<\/li>\n<li class=\"p1\">Lorenzo Quarta Bit.Arts SRL, Lecce, Italy<\/li>\n<li class=\"p1\">Bel\u00e9n Ramos-Guti\u00e9rrez Universidad de Sevilla, Seville, Spain<\/li>\n<li class=\"p1\">Hajo A. Reijers Utrecht University, Utrecht, The Netherlands<\/li>\n<li class=\"p1\">Freddie Van Rijswijk ISIS Papyrus Europe AG, Brunn am Gebirge, Austria<\/li>\n<li class=\"p1\">Aurora Rimini Department of Innovation Engineering, University of Salento, Lecce, Italy<\/li>\n<li class=\"p1\">Stefanie Rinderle-Ma Faculty of Computer Science, University of Vienna, Vienna, Austria<\/li>\n<\/ul>\n<\/td>\n<td style=\"width: 220px;\">&nbsp;<\/p>\n<ul>\n<li class=\"p1\">Maximilian R\u00f6glinger Project Group BISE of the Fraunhofer FIT, University of Bayreuth, Research Center FIM, Bayreuth, Germany<\/li>\n<li class=\"p1\">Michael Rosemann Queensland University of Technology, Brisbane, QLD, Australia<\/li>\n<li class=\"p1\">Christoph Ruhsam ISIS Papyrus Europe AG, Brunn am Gebirge, Austria<\/li>\n<li class=\"p1\">Andreas Schachermeier ConSense Management Systems GmbH, Aachen, Germany<\/li>\n<li class=\"p1\">Konrad Schie\u00dfl Siemens AG, Amberg, Germany<\/li>\n<li class=\"p1\">Stefan Sch\u00f6nig University of Regensburg, Regensburg, Germany<\/li>\n<li class=\"p1\">Anna Shadrina AIT Austrian Institute of Technology, Seibersdorf, Austria<\/li>\n<li class=\"p1\">Rehan Syed Information Systems School, Queensland University of Technology, Brisbane, QLD, Australia<\/li>\n<li class=\"p1\">Angsana A. Techatassanasoontorn Faculty of Business, Economics and Law, Auckland University of Technology, Auckland, New Zealand<\/li>\n<li class=\"p1\">Denise Toman Business Process Improvement Of<span class=\"s1\">fi<\/span>ce, Queensland University of Technology, Brisbane, QLD, Australia<\/li>\n<li class=\"p1\">\u00c1lvaro Valencia-Parra Universidad de Sevilla, Seville, Spain<\/li>\n<li class=\"p1\">R. J. B. Vanwersch Maastricht University Medical Center+, Maastricht, The Netherlands<\/li>\n<li class=\"p1\">Eindhoven University of Technology, Eindhoven, The Netherlands<\/li>\n<li class=\"p1\">\u00c1ngel Jes\u00fas Varela-Vaca Universidad de Sevilla, Seville, Spain<\/li>\n<li class=\"p1\">Imesha Denagama Vitharanage Information Systems School, Queensland University of Technology, Brisbane, QLD, Australia<\/li>\n<li class=\"p1\">Philipp Waibel Institute for Information Business, WU Wien, Vienna, Austria<\/li>\n<li class=\"p1\">Ingo Weber Software and Business Engineering, Technische Universit\u00e4t Berlin, Berlin, Germany<\/li>\n<li class=\"p1\">Charlotte Wehking University of Liechtenstein, Vaduz, Liechtenstein<\/li>\n<li class=\"p1\">Andreas Weigert Siemens AG, Amberg, Germany<\/li>\n<li class=\"p1\">Emma Weston AgriDigital, Sydney, NSW, Australia<\/li>\n<li class=\"p1\">Gerhard Zucker AIT Austrian Institute of Technology, Seibersdorf, Austria<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><\/div><div id=\"pg-1771-9\"  class=\"panel-grid panel-has-style\" ><div style=\"padding: 100px 0; \" class=\"panel-row-style panel-row-style-for-1771-9\" ><div id=\"pgc-1771-9-0\"  class=\"panel-grid-cell\" >\t\t<div class=\"svg-container row-svg row-separator\" style=\"fill:#ffffff\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\">\r\n\t\t\t\t<path d=\"M0 0 L100 0 L100 2 L0 100 Z\"><\/path>\r\n\t\t\t<\/svg>\r\n\t\t\t\t<\/div>\r\n\r\n\r\n\r\n\t<\/div><\/div><\/div><div id=\"pg-1771-10\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch perth-stretch panel-row-style panel-row-style-for-1771-10\" style=\"background-color: #fbba00;color: #ffffff;padding: 50px 0; \" id=\"related\" data-stretch-type=\"full\" data-hascolor=\"hascolor\" ><div id=\"pgc-1771-10-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1771-10-0-0\" class=\"so-panel widget widget_perth_employees_type_b perth_employees_widget panel-first-child panel-last-child\" data-index=\"13\" ><div class=\"panel-widget-style panel-widget-style-for-1771-10-0-0\" >\r\n\t\t<h3 class=\"widget-title\">Related Books<\/h3>\r\n\t\t<div class=\"employee-area-b clearfix carousel owl-carousel\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"152\" height=\"230\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/handbook-e1501061282693.png\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \t<a href=\"http:\/\/bpm-handbook.com\/\">Handbook on Business Process Management<\/a>\r\n\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\">vom Brocke, Jan,\u00a0Rosemann, Michael (Eds.) \u2013 2nd Edition, Volume 1 &amp; 2<\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"410\" height=\"608\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/Book-cover-691x1024-410x608.png\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/Book-cover-691x1024-410x608.png 410w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/Book-cover-691x1024-202x300.png 202w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/Book-cover-691x1024.png 691w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/Book-cover-691x1024-100x148.png 100w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/Book-cover-691x1024-275x408.png 275w\" sizes=\"auto, (max-width: 410px) 100vw, 410px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \t<a href=\"http:\/\/fundamentals-of-bpm.org\/\">Fundamentals of Business Process Management<\/a>\r\n\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\">Dumas, M., La Rosa, M., Mendling, J., Reijers, H. \u2013 2nd Edition<\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"230\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/bpm-drive.jpg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/bpm-drive.jpg 153w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/bpm-drive-100x150.jpg 100w\" sizes=\"auto, (max-width: 153px) 100vw, 153px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \t<a href=\"http:\/\/bpm-innovation.com\/\">BPM \u2013 Driving Innovation in a Digital World<\/a>\r\n\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\">vom Brocke, Jan, Schmiedel, Theresa (Eds.)<\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"152\" height=\"230\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/transforming-e1501061345575.jpg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \t<a href=\"http:\/\/www.springer.com\/us\/book\/9783319039367\">Transforming Through Processes: Leading Voices on BPM, People and Technology<\/a>\r\n\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\">Joachim Van den Bergh, Sara Thijs, and Stijn Viaene (Eds.)<\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"230\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/greenpbm-e1501061457133.jpg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \t<a href=\"http:\/\/www.springer.com\/in\/book\/9783642274879\">Green BPM \u2013 Towards the Sustainable Enterprise<\/a>\r\n\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\">vom Brocke, Jan, Seidel, Stefan, Recker, Jan (Eds.)<\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"230\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/questioning-1.jpg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/questioning-1.jpg 153w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/questioning-1-100x150.jpg 100w\" sizes=\"auto, (max-width: 153px) 100vw, 153px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \t<a href=\"http:\/\/www.mkpress.com\/QBPM\/\">Questioning BPM?<\/a>\r\n\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\">Paul Harmon (Editor), Roger Tregear (Eds)<\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\r\n\t\r\n\t<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>This Springer book is the third to present a rich selection of real-world cases on Business Process Management. It reports on best practices as well as lessons learned from organizations that have leveraged Business Process Management (BPM) to innovate and transform their business. With economic and societal sectors of all kinds being challenged by disruptive [&hellip;]<\/p>\n","protected":false},"author":47,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-1771","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bpm-cases.com\/index.php?rest_route=\/wp\/v2\/pages\/1771","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bpm-cases.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bpm-cases.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bpm-cases.com\/index.php?rest_route=\/wp\/v2\/users\/47"}],"replies":[{"embeddable":true,"href":"https:\/\/bpm-cases.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1771"}],"version-history":[{"count":4,"href":"https:\/\/bpm-cases.com\/index.php?rest_route=\/wp\/v2\/pages\/1771\/revisions"}],"predecessor-version":[{"id":1776,"href":"https:\/\/bpm-cases.com\/index.php?rest_route=\/wp\/v2\/pages\/1771\/revisions\/1776"}],"wp:attachment":[{"href":"https:\/\/bpm-cases.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1771"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}