{"id":1555,"date":"2019-10-22T11:26:14","date_gmt":"2019-10-22T11:26:14","guid":{"rendered":"http:\/\/www.bpm-cases.com\/?page_id=1555"},"modified":"2024-11-25T14:59:39","modified_gmt":"2024-11-25T14:59:39","slug":"volume1","status":"publish","type":"page","link":"https:\/\/bpm-cases.com\/?page_id=1555","title":{"rendered":"Volume1"},"content":{"rendered":"<div id=\"pl-1555\"  class=\"panel-layout\" ><div id=\"pg-1555-0\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch perth-stretch panel-row-style panel-row-style-for-1555-0\" style=\"background-color: #fbba00;padding: 100px 0; \" id=\"about\" data-stretch-type=\"full\" ><div id=\"pgc-1555-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1555-0-0-0\" class=\"so-panel widget widget_perth_services_type_a perth_services_widget panel-first-child\" data-index=\"0\" ><div class=\"panel-widget-style panel-widget-style-for-1555-0-0-0\" >\t\t\t<h3 class=\"widget-title\">About<\/h3>\t\t\t\t<div class=\"service-area\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"service columns3\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"svg-container service-icon-svg\">\r\n\t\t\t\t\t\t\t\t\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 80 70\">\n\t\t\t<g transform=\"translate(0,-982.3622)\">\n\t\t\t\t<path d=\"m 41.863512,49.0007 -35.2397037,-2e-6 -17.6198503,-30.51848 17.6198533,-30.518478 35.2397037,2e-6 17.619851,30.518479 z\" transform=\"matrix(1.1191385,0,0,1.1284347,12.867983,996.50622)\"\/>\n\t\t\t<\/g>\n\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"service-icon\">\r\n\t\t\t\t\t\t\t\t\t<i class=\"fa fa-trophy\"><\/i>\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t\t<h4 class=\"service-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tLeading organizations\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t\t\t<p>Includes cases from world\u2019s leading organizations in various sectors<\/p>\n\t\t\t\t\t\t\t<\/div>\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"service columns3\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"svg-container service-icon-svg\">\r\n\t\t\t\t\t\t\t\t\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 80 70\">\n\t\t\t<g transform=\"translate(0,-982.3622)\">\n\t\t\t\t<path d=\"m 41.863512,49.0007 -35.2397037,-2e-6 -17.6198503,-30.51848 17.6198533,-30.518478 35.2397037,2e-6 17.619851,30.518479 z\" transform=\"matrix(1.1191385,0,0,1.1284347,12.867983,996.50622)\"\/>\n\t\t\t<\/g>\n\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"service-icon\">\r\n\t\t\t\t\t\t\t\t\t<i class=\"fa fa-globe\"><\/i>\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t\t<h4 class=\"service-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tGlobal\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t\t\t<p>Presents cases from a wide range of regions around the world<\/p>\n\t\t\t\t\t\t\t<\/div>\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"service columns3\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"svg-container service-icon-svg\">\r\n\t\t\t\t\t\t\t\t\n\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 80 70\">\n\t\t\t<g transform=\"translate(0,-982.3622)\">\n\t\t\t\t<path d=\"m 41.863512,49.0007 -35.2397037,-2e-6 -17.6198503,-30.51848 17.6198533,-30.518478 35.2397037,2e-6 17.619851,30.518479 z\" transform=\"matrix(1.1191385,0,0,1.1284347,12.867983,996.50622)\"\/>\n\t\t\t<\/g>\n\t\t<\/svg>\n\t\t\t\t\t\t\t\t\t<span class=\"service-icon\">\r\n\t\t\t\t\t\t\t\t\t<i class=\"fa fa-pencil\"><\/i>\t\t\t\t\t\t\t\t<\/span>\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\r\n\t\t\t\t\t\t\t<div class=\"content\">\r\n\t\t\t\t\t\t\t\t<h4 class=\"service-title\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\tReal-world\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/h4>\r\n\t\t\t\t\t\t\t\t<p>The first book to present an extensive collection of real-world cases on Business Process Management<\/p>\n\t\t\t\t\t\t\t<\/div>\t\r\n\t\t\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t\t<\/div>\t\r\n\r\n\t\t\t\t\t\t\t\t\r\n\t<\/div><\/div><div id=\"panel-1555-0-0-1\" class=\"so-panel widget widget_text\" data-index=\"1\" ><div class=\"panel-widget-style panel-widget-style-for-1555-0-0-1\" ><h3 class=\"widget-title\">Overview<\/h3>\t\t\t<div class=\"textwidget\"><p>This Springer book is the first to present a rich selection of real-world cases on Business Process Management. It reports on best practice as well as lessons learned from organizations that have leveraged Business Process Management (BPM) to innovation and transform their business.<\/p>\n<p>With economic and societal sectors of all kinds being challenged by disruptive changes due to digital technologies, in particular, this book shows how process thinking enables organizations to master digital innovation and transformation. The real-world cases presented in this book show how organizations leverage BPM capabilities both for exploitation and exploration in a digital world.<\/p>\n<p>The book intends to bring together the experience of organizations using BPM. The focus in neither on academic case studies, nor on offerings from consulting companies. The intent is to learn from the experience organizations using BPM have made. That said, both academic institutions as well as consulting companies may well be involved in the case, but the case has to be developed from the perspective of the BPM-adopting company and the way BPM was used to solve contemporary organizational challenges.<\/p>\n<p>The cases provide valuable examples for practice, as well as interesting cases for students. All case descriptions follow a unified schema making the case knowledge easy accessible for readers.<\/p>\n<\/div>\n\t\t<\/div><\/div><div id=\"panel-1555-0-0-2\" class=\"so-panel widget widget_perth_action perth_action_widget panel-last-child\" data-index=\"2\" >        <div class=\"call-to-action \">\r\n\t\t\t<div class=\"promo-wrap\">\r\n\t\t\t\t\t\t\t\t<div class=\"action-button\">\r\n\t\t\t\t\t<a href=\"https:\/\/link.springer.com\/book\/10.1007\/978-3-319-58307-5\" class=\"button more-button\">Order Volume 1<\/a>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n        <\/div>\r\n\t<\/div><\/div><\/div><\/div><div id=\"pg-1555-1\"  class=\"panel-grid panel-has-style\" ><div style=\"padding: 100px 0; \" class=\"panel-row-style panel-row-style-for-1555-1\" ><div id=\"pgc-1555-1-0\"  class=\"panel-grid-cell\" >\t\t<div class=\"svg-container row-svg row-separator\" style=\"fill:#fbba00\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\">\r\n\t\t\t\t<path d=\"M0 0 L100 0 L100 2 L0 100 Z\"><\/path>\r\n\t\t\t<\/svg>\r\n\t\t\t\t<\/div>\r\n\r\n\r\n\r\n\t<\/div><\/div><\/div><div id=\"pg-1555-2\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch parallaxBg perth-stretch panel-row-style panel-row-style-for-1555-2\" style=\"color: #ffffff;background-image: url(https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/banner.png);padding: 100px 0; \" id=\"table\" data-stretch-type=\"full\" data-hascolor=\"hascolor\" data-hasbg=\"hasbg\" ><div id=\"pgc-1555-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1555-2-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"panel-widget-style panel-widget-style-for-1555-2-0-0\" ><h3 class=\"widget-title\">Table of Contents<\/h3>\t\t\t<div class=\"textwidget\"><h3>Foreword<\/h3>\n<ul>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/foreword\/\">by Wil van der Aalst<\/a><\/li>\n<\/ul>\n<h3>Preface<\/h3>\n<ul>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/preface\/\">by Jan Mendling and Jan vom Brocke<\/a><\/li>\n<\/ul>\n<h3>Introduction<\/h3>\n<ul>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/frameworks-for-business-process-management-a-taxonomy-for-business-process-management-cases\/\">Jan vom Brocke, Jan Mendling: Frameworks for Business Process Management: A Taxonomy for Business Process Management Cases<\/a><\/li>\n<\/ul>\n<h3>Strategy and Governance<\/h3>\n<ul>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/how-to-move-from-paper-to-impact-in-business\/\">Corinne Reisert, Sarah Zelt, Joerg Wacker: How to Move from Paper to Impact in Business Process Management. The Journey of SAP<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/developing-and-implementing-a-process-perfor-mance-management-system-experiences-from-a-global-automotive-supplier\/\">Josef Blasini, Susanne Leist, Werner Merkl: Developing and Implementing a Process-Performance Management System \u2013 Experiences from S-Y Systems Technologies Europe GmbH \u2013 a Global Automotive Supplier<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/establishment-of-a-central-process-governance-organization-combined-with-operational-process-improvements-insights-from-a-bpm-project-at-a-leading-telecommunications-operator-in-the-middle-east\/\">Christian Czarnecki: Establishment of a Central Process Governance Organization Combined with Operational Process Improvements. Insights from a BPM Project at a leading Telecommunications Operator in the Middle East<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/bpm-adoption-and-business-transformation-a-public-company-snaga-csfs-for-different-stages\/\">Andrej Kova\u010di\u010d, Gregor Hauc, Brina Buh, Mojca Indihar \u0160temberger: BPM adoption and business transformation at Snaga, a public company \u2013 Critical Success Factors for five stages of BPM<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/enabling-flexibility-of-business-processes-by-compliance-rules-a-case-study-from-the-insurance-industry\/\">Thanh Tran Thi Kim, Erhard Weiss, Christoph Ruhsam, Christoph Czepa, Huy Tran, and Uwe Zdun: Enabling Flexibility of Business Processes Using Compliance Rules. The Case of Mobiliar<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/comprehensive-business-process-management-in-siemens-implementing-business-process-excellence-in-siemens\/\">Bartosz Woli\u0144ski, Saimir Bala: Comprehensive business process management at Siemens. Implementing Business Process Excellence<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/people-centric-ict-enabled-process-innovations-via-community-public-private-sector-partnership-and-e-leadership-the-case-of-the-dompe-ehospi-tal-in-sri-lanka\/\">Wasana Bandara, Rehan Syed, Bandula Ranathunga, K. B. Sampath Kulathilleka.: People-centric, ICT-enabled process innovations via community, public and private sector partner-ship, and e-Leadership: The case of the Dompe eHospital in Sri Lanka<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/fast-fish-eat-slow-fish-business-transformation-at-autogrill\/\">Stijn Viaene, Joachim Van den Bergh: Fast Fish Eat Slow Fish: Business Transformation at Autogrill<\/a><\/li>\n<\/ul>\n<h3>Methods<\/h3>\n<ul>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/the-nestt-rapid-process-redesign-at-queensland-university-of-technology\/\">Michael Rosemann: The NESTT \u2013 Rapid Process Redesign at Queensland University of Technology<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/kiss-the-documents-or-how-the-city-of-ghent-digitalizes-its-service-processes\/\">Amy Van Looy &amp; Sabine Rotthier: Kiss the documents! How the City of Ghent digitizes its service processes<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/application-of-the-design-thinking-approach-for-process-redesign-at-an-insurance-company-in-brazil\/\">Jos\u00e9 Ricardo Cereja, Flavia Maria Santoro, Elena Gorbacheva, Martin Matzner: Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/the-case-of-3-collaborative-bpm-for-business-transformations-in-telecommunications\/\">Thomas Karle, Kurt Teichenthaler: Collaborative BPM for Business Transformations in Telecommunications \u2013 The case of \u201c3\u201d<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/process-management-in-construction-the-expansion-of-the-bolzano-hospital\/\">Elisa Marengo, Patrick Dallasega, Marco Montali, Werner Nutt, Michael Reifer.: Process Management in Construction Expansion of the Bolzano Hospital<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/exposing-insurance-claims-processing-impediments-compulsory-third-party-insurance-in-queensland\/\">Robert Andrews, Moe Wynn, Arthur H.M ter Hofstede, Jingxin Xu, Kylie Horton, Paul Taylor, Sue Plunkett-Cole : Exposing Insurance Claims Processing Impediments: Compulsory Third Party Insurance in Queensland<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/mining-the-usability-of-process-oriented-business-software\/\">Tom Thaler, Sabine Norek, Vittorio De Angelis, Dirk Maurer, Peter Fettke, Peter Loos: Mining the Usability of Process-Oriented Business Software \u2013 The Case of the ARIS Designer of Software AG<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/improving-st-andrews-war-memorial-hospital-emergency-department-patient-flows-through-process-mining\/\">Robert Andrews, Suriadi Suriadi, Moe Wynn, Arthur H.M. ter Hofstede, Sean Rothwell: Improving Patient Flows at St. Andrew\u2019s War Memorial Hospital\u2019s Emergency Department through Process Mining<\/a><\/li>\n<\/ul>\n<h3>Information Technology<\/h3>\n<ul>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/crowdstrom-analysis-design-and-implementa-tion-of-processes-for-a-peer-to-peer-service-for-electric-vehicle-charging\/\">Martin Matzner, Florian Plenter, Jan H. Betzing, Friedrich Chasin, Moritz von Hoffen, Matthias L\u00f6chte, Sarah Pritzl, and J\u00f6rg Becker: CrowdStrom \u2013 Analysis, Design, and Implementa-tion of Processes for a Peer-to-Peer Service for Electric Vehicle Charging<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/enabling-flexible-laboratory-information-systems\/\">Christoph Duelli, Robert Keller, Jonas Manderscheid, Andreas Manntz, Maximilian R\u00f6glinger, Marco Schmidt: Enabling Flexible Laboratory Processes \u2013 Designing the Laboratory Information System of the Future<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/managing-environmental-protection-processes-via-bpm-at-deutsche-bahn-fink-the-information-system-for-nature-conservation-and-compensation\/\">Ingo Rau, Iris Rabener, J\u00fcrgen Neumann, Svetlana Bloching: Managing Environmental Protection processes via BPM at Deutsche Bahn<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/hybrid-process-technologies-in-the-financial-sector\/\">S\u00f8ren Debois, Thomas Hildebrandt, Morten Marquard, and Tijs Slaats: Hybrid Process Technologies in the Financial Sector \u2013 The Case of BRFkredit<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/business-process-management-in-the-manufacturing-industry-erp-replacement-and-iso-9001-re-certification-supported-by-the-icebricks-method\/\">J\u00f6rg Becker, Nico Clever, Justus Holler, Maria Neumann: Business Process Management in the Manufacturing Industry\u00a0&#8211; ERP replacement and ISO 9001 recertification supported by the icebricks method<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/why-do-process-variants-matter-for-process-monitoring\/\">Matthias Schrepfer, Matthias Kunze, Gunnar Obst, Juliane Siegeris: Why are process variants important in process monitoring? The Case of Zalando SE<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/adoption-of-rfid-technology-a-use-case-at-a-european-fashion-retail-company\/\">Roland Leitz, Andreas Solti, Alexander Weinhard, Jan Mendling: Adoption of RFID Technology \u2013 The Case of Ad-ler. A European Fashion Retail Company<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/automate-does-not-always-mean-optimize-case-study-at-logistics-company\/\">Jan Suchy, Milan Suchy, Michal Rosik, Agnes Valkova: Automate Does Not Always Mean Optimize. Case Study at a Logistics Company<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/integrate-your-partners-by-using-interactive-forms-automated-processing-of-purchase-order-confirmations-using-sap-interactive-forms-by-adobe\/\">Bernhard Schindlbeck, Peter Kleinschmidt: Integrate Your Partners into Your Business Processes Using Interactive Forms \u2013 The Case of Automotive Industry Company HEYCO<\/a><\/li>\n<\/ul>\n<h3>People and Culture<\/h3>\n<ul>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/leading-20000-employees-by-a-process-oriented-management-system\/\">Mirko Kloppenburg, Janina Kettenbohrer, Daniel Beimborn,\u00a0Michael B\u00f6gle: Leading 20,000+ employees with a process-oriented management system \u2013 Insights into process management at Lufthansa Technik Group<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/simply-modeling-bpm-from-everybody-recommendations-from-the-viral-adoption-of-bpm-at-11\/\">Florian Imgrund, Christian Janiesch, Christoph Rosenkranz: \u201cSimply Modeling\u201d \u2013 BPM for Everybody \u2013 Recommendations from the Viral Adoption of BPM at 1&amp;1<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/supporting-process-implementation-with-the-help-of-tangible-process-models\/\">Thomas Russack, Susanne Menges: Supporting process implementation with the help of tangible process models<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/business-process-modeling-of-quality-system-in-a-petroleum-industry-company\/\">John Krogstie, Merethe Heggset, Harald Wesenberg: Business Process Modeling of a Quality System in a Petroleum Industry Company<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/business-process-management-in-german-higher-education-institutions\/\">Jan B\u00fchrig, Thorsten Schoormann und Ralf Knackstedt: Business Process Management in German Institutions of Higher Education \u2013 The Case of Jade University of Applied Science<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/projects\/exploring-the-influence-of-organizational-culture-to-bpm-success-the-experience-of-a-public-organization\/\">Carina Alves, Iveruska Jatoba, George Valen\u00e7a, Gloria Fraga: Exploring the Influence of Organizational Culture on BPM Success \u2013 The Experience of The Pernambuco Court of Accounts<\/a><\/li>\n<\/ul>\n<h3>Who is Who<\/h3>\n<ul>\n<li><a href=\"\/#authors\">by all authors<\/a><\/li>\n<\/ul>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-1555-3\"  class=\"panel-grid panel-has-style\" ><div style=\"padding: 100px 0; \" class=\"panel-row-style panel-row-style-for-1555-3\" ><div id=\"pgc-1555-3-0\"  class=\"panel-grid-cell\" >\r\n\r\n\t\t<div class=\"svg-container row-svg row-sep-b\" style=\"fill:#ffffff\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\">\r\n\t\t\t\t<g transform=\"translate(0,-952.36218)\"><path d=\"m 0,1052.3622 100,0 0,-2 L 0,952.36218 z\" \/><\/g>\r\n  \t\t\t<\/svg>\r\n\t\t\t\t<\/div>\r\n\r\n\t<\/div><\/div><\/div><div id=\"pg-1555-4\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch perth-stretch panel-row-style panel-row-style-for-1555-4\" style=\"border-bottom: 1px solid #e2e2e2;background-color: #ffffff;padding: 100px 0; \" id=\"case\" data-stretch-type=\"full\" ><div id=\"pgc-1555-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1555-4-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"6\" ><h3 class=\"widget-title\">Case Description<\/h3>\t\t\t<div class=\"textwidget\"><h3>Case Structure<\/h3>\n<p>All cases follow a unified structure that makes the relevant case knowledge easily accessible and transferrable to other contexts.\u00a0Following the structure the chapters are\u00a0short and sharp.\u00a0The structure helps readers in finding the most interesting parts of the cases.<\/p>\n<ol>\n<li><strong>Introduction<\/strong>\u00a0\u2013 What is the story of the case? A brief narrative of the entire case informs readers by summarizing its key aspects.<\/li>\n<li><strong>Situation faced<\/strong>\u00a0\u2013 What was the initial problem that led to the action taken? The context of the case is specified concerning needs, constraints, incidents, and objectives.<\/li>\n<li><strong>Action taken\u00a0<\/strong>\u2013 What was done? What measures were undertaken, such as in regard to process redesign or process innovation? What methods and approaches were used?<\/li>\n<li><strong>Results achieved\u00a0<\/strong>\u2013\u00a0What effects resulted from the actions taken? Results could take the form of changes in performance measures and\/or qualitative statements from employees, customers, and other business partners. To what degree were expectations met or not met?<\/li>\n<li><strong>Lessons learned<\/strong>\u00a0\u2013 What did the organization learn from the case? What can others learn? Lessons learned are grounded in the case and serve as example for others.<\/li>\n<\/ol>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><div id=\"pg-1555-5\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch perth-stretch panel-row-style panel-row-style-for-1555-5\" style=\"background-color: #fbba00;padding: 100px 0; \" id=\"frameworks\" data-stretch-type=\"full\" ><div id=\"pgc-1555-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1555-5-0-0\" class=\"so-panel widget widget_text panel-first-child panel-last-child\" data-index=\"7\" ><div class=\"panel-widget-style panel-widget-style-for-1555-5-0-0\" ><h3 class=\"widget-title\">Frameworks<\/h3>\t\t\t<div class=\"textwidget\"><p>This book uses well-established BPM frameworks to characterize the cases\u00a0it presents based on a shared\u00a0language.<\/p>\n<p><strong>BPM Six Core Elements<\/strong>\u00a0(Rosemann, vom Brocke, 2015):<\/p>\n<p>The model helps to describe what actions an organization took to conduct BPM. It conceptualizes six BPM capability areas, namely: Strategic Alignment, Governance, Methods, Information Technology, People, and Culture. The key characteristic of the model is to enlarge the understanding of BPM from a mere technical concept towards a holistic management discipline.<u>\u00a0<a href=\"\/six-core-emelents\">Click here for more material on the framework.<\/a><\/u><\/p>\n<p><strong>BPM Lifecycle-Modell<\/strong>\u00a0(Dumas et al., 2013):<\/p>\n<p>The model helps to structure the different tasks that are associated with BPM. It describes six major steps: process identification, process discovery, process analysis, process redesign, process implementation and process monitoring and controlling. The key characteristic of the model is to illlustrate how a BPM project or a BPM initiative can be organized towards arriving at an improved process.\u00a0<a href=\"\/bpm-lifecycle-modell\"><u>Click here for more material on the model.<\/u><\/a><\/p>\n<p><strong>BPM Context Framework<\/strong>\u00a0(vom Brocke, Zelt, Schmiedel 2015):<\/p>\n<p>The model helps to characterize a BPM initiative according to specific context factors, such as goal, process characteristics, organizational characteristics, and environmental characteristics. The key characteristic of the framework is to capture the situational nature of BPM. BPM needs to be aligned to the specific context of an organization and the BPM context framework helps to assess this context.\u00a0<a href=\"\/bpm-context-framework\"><u>Click here for more material on the framework.<\/u><\/a><\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><\/div><div id=\"pg-1555-6\"  class=\"panel-grid panel-has-style\" ><div style=\"padding: 100px 0; \" class=\"panel-row-style panel-row-style-for-1555-6\" ><div id=\"pgc-1555-6-0\"  class=\"panel-grid-cell\" >\r\n\r\n\t\t<div class=\"svg-container row-svg row-sep-b\" style=\"fill:#ffffff\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\">\r\n\t\t\t\t<g transform=\"translate(0,-952.36218)\"><path d=\"m 0,1052.3622 100,0 0,-2 L 0,952.36218 z\" \/><\/g>\r\n  \t\t\t<\/svg>\r\n\t\t\t\t<\/div>\r\n\r\n\t<\/div><\/div><\/div><div id=\"pg-1555-7\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch perth-stretch panel-row-style panel-row-style-for-1555-7\" style=\"background-color: #ffffff;padding: 100px 0; \" id=\"editors\" data-stretch-type=\"full\" ><div id=\"pgc-1555-7-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1555-7-0-0\" class=\"so-panel widget widget_perth_employees perth_employees_widget panel-first-child\" data-index=\"9\" >\r\n\t\t<h3 class=\"widget-title\">Editors<\/h3>\r\n\t\t<div class=\"employee-area clearfix\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"200\" height=\"250\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/jan_mendling.jpg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/jan_mendling.jpg 200w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/jan_mendling-100x125.jpg 100w\" sizes=\"auto, (max-width: 200px) 100vw, 200px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \tProf. Dr. Jan Mendling\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\"><\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"410\" height=\"521\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-410x521.jpg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-410x521.jpg 410w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-236x300.jpg 236w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-768x976.jpg 768w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-806x1024.jpg 806w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-100x127.jpg 100w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/09\/JvB_Portrait-275x350.jpg 275w\" sizes=\"auto, (max-width: 410px) 100vw, 410px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \tProf. Dr. Jan vom Brocke\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\"><\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\r\n\t\r\n\t<\/div><div id=\"panel-1555-7-0-1\" class=\"so-panel widget widget_text panel-last-child\" data-index=\"10\" >\t\t\t<div class=\"textwidget\"><p><b class=\"\"><span class=\"\" lang=\"EN-US\">Jan vom Brocke<\/span><\/b><span class=\"\" lang=\"EN-US\">\u00a0is the Hilti Endowed Chair of Business Process Management and Director of the Institute of Information Systems. Jan has conducted over 300 studies, published in renowned outlets including\u00a0<\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">MIT Sloan Management Review<\/span><\/i><span class=\"\" lang=\"EN-US\">,\u00a0<i class=\"\">Management Science,<\/i> <\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">MIS Quarterly (MISQ)<\/span><\/i><span class=\"\" lang=\"EN-US\">, <\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">Journal of Management Information Systems (JMIS)<\/span><\/i><span class=\"\" lang=\"EN-US\">, <i class=\"\">Journal of Information Technology (JIT)<\/i>, <\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">European Journal of Information Systems (EJIS)<\/span><\/i><span class=\"\" lang=\"EN-US\">, and\u00a0<\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">Information Systems Journal (ISJ)<\/span><\/i><span class=\"\" lang=\"EN-US\">. He has authored and edited over 30 books, including the\u00a0<\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">International Handbook on Business Process Management<\/span><\/i><span class=\"\" lang=\"EN-US\">,\u00a0<\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">BPM \u2013 Driving Innovation in a Digital World<\/span><\/i><span class=\"\" lang=\"EN-US\">, <\/span><i class=\"\"><span class=\"\" lang=\"EN-US\">Green BPM: Toward the Sustainable Enterprise, <\/span><\/i><span class=\"\" lang=\"EN-US\">and <i class=\"\">BPM Cases. Digital Transformation &#8211; Strategy, Processes and Execution.<\/i> Jan is a globally recognized thought leader, recipient of over 20 international awards and he has been named Fellow of the Association for Information Systems. He <span class=\"\">is an invited speaker and trusted advisor on BPM serving many organizations around the world.\u00a0See\u00a0<\/span><\/span><span class=\"\"><a class=\"\" href=\"http:\/\/janvombrocke.com\/\"><span class=\"\" lang=\"EN-US\">Jan`s\u00a0website<\/span><\/a><\/span><span class=\"\" lang=\"EN-US\">\u00a0for more information.<\/span><\/p>\n<p><strong>Jan Mendling<\/strong>\u00a0is the Einstein-Professor of Process Science with the Department of Computer Science at Humboldt-Universit\u00e4t zu Berlin, Germany. His research interests include various topics in the area of business process management and information systems. He has published more than 450 research papers and articles, among others in Management Information Systems Quarterly, ACM Transactions on Software Engineering and Methodology, IEEE Transactions on Software Engineering, Journal of the Association of Information Systems and Decision Support Systems. He is a department editor for Business and Information Systems Engineering, member of the board of the Austrian Society for Process Management (<a href=\"http:\/\/prozesse.at\/\">http:\/\/prozesse.at<\/a>), one of the founders of the Berlin BPM Community of Practice (<a href=\"http:\/\/www.bpmb.de\/\">http:\/\/www.bpmb.de<\/a>), organizer of several academic events on process management, and a member of the IEEE Task Force on Process Mining. He is co-author of the textbooks Fundamentals of Business Process Management, Second Edition, (<a href=\"http:\/\/fundamentals-of-bpm.org\/\">http:\/\/fundamentals-of-bpm.org\/<\/a>) and Wirtschaftsinformatik, 12th Edition, (<a href=\"https:\/\/lehrbuch-wirtschaftsinformatik.org\/\">https:\/\/lehrbuch-wirtschaftsinformatik.org\/<\/a>), which are extensively used in information systems education.<\/p>\n<h3>Editorial board<\/h3>\n<p>We are grateful for the support of colleagues and friends supporting this project on the editorial board of BPM Cases.<\/p>\n<ul>\n<li>Saimir Bala, WU Vienna<\/li>\n<li>J\u00f6rg Becker, University of M\u00fcnster<\/li>\n<li>Cristina Cabanillas, WU\u00a0Vienna<\/li>\n<li>Claudio Di Ciccio, WU Vienna<\/li>\n<li>Marlon Dumas, University of Tartu<\/li>\n<li>Maria Fay, University of Liechtenstein<\/li>\n<li>Roope Jaakonm\u00e4ki,\u00a0University of Liechtenstein<\/li>\n<li>Henrik Leopold, WU Vienna<\/li>\n<li>Mikael Lind, Viktoria Swedish ICT and Chalmers University of Technology<\/li>\n<li>Sonia Lippe-Dada,\u00a0University of Liechtenstein<\/li>\n<li>Peter Loos, Saarland University<\/li>\n<li>Monika Malinova, WU Vienna<\/li>\n<li>Charles M\u00f8ller, Aalborg University<\/li>\n<li>Michael zur Muehlen, Stevens Institute of Technology<\/li>\n<li>Hajo Reijers, VU University Amsterdam | Eindhoven University of Technology<\/li>\n<li>Maximilian\u00a0Roeglinger, University of\u00a0Bayreuth<\/li>\n<li>Andreas Rogge-Solti, WU Vienna<\/li>\n<li>Michael Rosemann, Queensland University of Technology<\/li>\n<li>Christoph Rosenkranz, University of Cologne<\/li>\n<li>Alexander Schmid, University of Liechtenstein<\/li>\n<li>Nadine Sz\u00e9kely, University of Liechtenstein<\/li>\n<li>Matthias\u00a0Tietz,\u00a0University of Liechtenstein<\/li>\n<li>Peter Trkman, University of Ljubljana<\/li>\n<li>Sanja\u00a0Tumbas,\u00a0University of Liechtenstein<\/li>\n<li>Amy van Looy, Ghent University<\/li>\n<li>Stijn Viaene, Vlerick Business School<\/li>\n<li>Isabell\u00a0Wohlgenannt,\u00a0University of Liechtenstein<\/li>\n<li>Sarah Zelt,\u00a0University of Liechtenstein<\/li>\n<\/ul>\n<p>Please\u00a0<a href=\"mailto:jan.vom.brocke@uni.li?subject=BPM-Cases\">get in touch<\/a>\u00a0with us on any related matter.<\/p>\n<\/div>\n\t\t<\/div><\/div><\/div><\/div><div id=\"pg-1555-8\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch perth-stretch panel-row-style panel-row-style-for-1555-8\" style=\"background-color: #ffffff;padding: 100px 0; \" id=\"authors\" data-stretch-type=\"full\" ><div id=\"pgc-1555-8-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1555-8-0-0\" class=\"so-panel widget widget_sow-editor panel-first-child panel-last-child\" data-index=\"11\" ><div\n\t\t\t\n\t\t\tclass=\"so-widget-sow-editor so-widget-sow-editor-base\"\n\t\t\t\n\t\t><h3 class=\"widget-title\">Authors<\/h3>\n<div class=\"siteorigin-widget-tinymce textwidget\">\n\t<table border=\"0\">\n<tbody>\n<tr>\n<td style=\"width: 347px;\">\n<ul>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-ir-wil-van-der-aalst\/\">Wil van der Aalst<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/jan-vom-brocke\/\">Jan vom Brocke<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-carina-alves\/\">Carina Alves<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/m-sc-iveruska-jatoba\/\">Iveruska Jatoba<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-george-valenca\/\">George Valen\u00e7a<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/m-sc-gloria-fraga\/\">Gloria Fraga<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/christoph-duelli\/\">Christoph Duelli<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/robert-keller\/\">Robert Keller<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-jonas-manderscheid\/\">Jonas Manderscheid<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/andreas-manntz\/\">Andreas Manntz<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-maximilian-roglinger\/\">Maximilian R\u00f6glinger<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/marco-schmidt\/\">Marco Schmidt<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/jose-ricardo-cereja\/\">Jos\u00e9 Ricardo Cereja<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-flavia-maria-santoro\/\">Flavia Maria Santoro<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-elena-gorbacheva\/\">Elena Gorbacheva<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-martin-matzner\/\">Martin Matzner<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/florian-plenter-m-sc\/\">Florian Plenter<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/jan-betzing-m-sc\/\">Jan H. Betzing<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/friedrich-chasin-m-sc\/\">Friedrich Chasin<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/moritz-von-hoffen-m-sc\/\">Moritz von Hoffen<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/matthias-lochte\/\">Matthias L\u00f6chte<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/sarah-johanna-putz-geb-pritzl\/\">Sarah Pritzl<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-dr-h-c-dr-h-c-jorg-becker\/\">J\u00f6rg Becker<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-wasana-bandara\/\">Wasana Bandara<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/rehan-syed\/\">Rehan Syed<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/bandula-ranathunga-mba-pgdip-in-egov\/\">Bandula Ranathunga<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-k-b-sampath-kulathilaka\/\">K. B. Sampath Kulathilleka.<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/jan-buhrig\/\">Jan B\u00fchrig<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/thorsten-schoormann\/\">Thorsten Schoormann<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-ralf-knackstedt\/\">Ralf Knackstedt<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-bartosz-wolinski\/\">Bartosz Woli\u0144ski<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/saimir-bala\/\">Saimir Bala<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-thanh-tran-thi-kim\/\">Thanh Tran Thi Kim<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/erhard-weiss-msc\/\">Erhard Weiss<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-christoph-ruhsam\/\">Christoph Ruhsam<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/christoph-czepa\/\">Christoph Czepa<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-huy-tran\/\">Huy Tran<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-uwe-zdun\/\">Uwe Zdun<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dipl-inf-fh-roland-leitz\/\">Roland Leitz<\/a><\/li>\n<\/ul>\n<\/td>\n<td style=\"width: 274px;\">\n<ul>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-andreas-solti\/\">Andreas Solti<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/m-sc-alexander-weinhard\/\">Alexander Weinhard<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/jan-mendling\/\">Jan Mendling<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-amy-van-looy\/\">Amy Van Looy<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-sabine-rotthier\/\">Sabine Rotthier<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/susanne-menges\/\">Susanne Menges<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-thomas-russack\/\">Thomas Russack<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/ing-jan-suchy\/\">Jan Suchy<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/ing-milan-suchy\/\">Milan Suchy<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/mgr-michal-rosik\/\">Michal Rosik<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/agnes-valkova\/\">Agnes Valkova<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-josef-blasini\/\">Josef Blasini<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-susanne-leist\/\">Susanne Leist<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/werner-merkl\/\">Werner Merkl<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/corinne-reisert\/\">Corinne Reisert<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-sarah-zelt\/\">Sarah Zelt<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/joerg-wacker\/\">Joerg Wacker<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/mirko-kloppenburg\/\">Mirko Kloppenburg<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/janina-kettenbohrer\/\">Janina Kettenbohrer<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-daniel-beimborn\/\">Daniel Beimborn<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/michael-bogle\/\">Michael B\u00f6gle<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-bernhard-schindlbeck\/\">Bernhard Schindlbeck<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-peter-kleinschmidt\/\">Peter Kleinschmidt<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/florian-imgrund-m-sc\/\">Florian Imgrund<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-christian-janiesch\/\">Christian Janiesch<\/a><\/li>\n<li><a href=\"http:\/\/rosenkranz\" data-wplink-url-error=\"true\">Christoph Rosenkranz<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/elisa-marengo-phd\/\">Elisa Marengo<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-ing-patrick-dallasega\/\">Patrick Dallasega<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/marco-montali-phd\/\">Marco Montali<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-werner-nutt\/\">Werner Nutt<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/michael-reifer\/\">Michael Reifer<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/ingo-rau\/\">Ingo Rau<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/iris-rabener\/\">Iris Rabener<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/jurgen-neumann\/\">J\u00fcrgen Neumann<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/svetlana-bloching\/\">Svetlana Bloching<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-christian-czarnecki\/\">Christian Czarnecki<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-andrej-kovacic\/\">Andrej Kova\u010di\u010d<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-gregor-hauc\/\">Gregor Hauc<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-brina-buh\/\">Brina Buh<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-mojca-indihar-stemberger\/\">Mojca Indihar \u0160temberger<\/a><\/li>\n<\/ul>\n<\/td>\n<td style=\"width: 220px;\">\n<ul>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-thomas-karle\/\">Thomas Karle<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/kurt-teichenthaler\/\">Kurt Teichenthaler<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-john-krogstie\/\">John Krogstie<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/merethe-heggset\/\">Merethe Heggset<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/harald-wesenberg\/\">Harald Wesenberg<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/assoc-prof-soren-debois\/\">S\u00f8ren Debois<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/assoc-prof-thomas-t-hildebrandt\/\">Thomas Hildebrandt<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/morten-marquard\/\">Morten Marquard<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/asst-prof-tijs-slaats\/\">Tijs Slaats<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/robert-andrews\/\">Robert Andrews<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-moe-thandar-kyaw-wynn\/\">Moe Wynn<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/arthur-ter-hofstede\/\">Arthur H.M ter Hofstede<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-jingxin-xu\/\">Jingxin Xu<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/kylie-horton\/\">Kylie Horton<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/paul-taylor\/\">Paul Taylor<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/sue-plunkett-cole\/\">Sue Plunkett-Cole<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-suriadi-suriadi\/\">Suriadi Suriadi<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-moe-thandar-kyaw-wynn\/\">Moe Wynn<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-sean-rothwell\/\">Sean Rothwell<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-stijn-viaene\/\">Stijn Viaene<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/joachim-van-den-bergh\/\">Joachim Van den Bergh<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/tom-thaler\/\">Tom Thaler<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/sabine-norek\/\">Sabine Norek<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/vittorio-de-angelis\/\">Vittorio De Angelis<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dirk-maurer\/\">Dirk Maurer<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/peter-fettke\/\">Peter Fettke<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/prof-dr-peter-loos\/\">Peter Loos<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/michael-rosemann\/\">Michael Rosemann<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/matthias-schrepfer\/\">Matthias Schrepfer<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-matthias-kunze\/\">Matthias Kunze<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/gunnar-obst\/\">Gunnar Obst<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/juliane-siegeris\/\">Juliane Siegeris<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-nico-clever\/\">Nico Clever<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-justus-tillmann-holler\/\">Justus Holler<\/a><\/li>\n<li><a href=\"http:\/\/www.bpm-cases.com\/employees\/dr-maria-neumann\/\">Maria Neumann<\/a><\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div id=\"pg-1555-9\"  class=\"panel-grid panel-has-style\" ><div style=\"padding: 100px 0; \" class=\"panel-row-style panel-row-style-for-1555-9\" ><div id=\"pgc-1555-9-0\"  class=\"panel-grid-cell\" >\t\t<div class=\"svg-container row-svg row-separator\" style=\"fill:#ffffff\">\r\n\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" version=\"1.1\" viewBox=\"0 0 100 100\" preserveAspectRatio=\"none\">\r\n\t\t\t\t<path d=\"M0 0 L100 0 L100 2 L0 100 Z\"><\/path>\r\n\t\t\t<\/svg>\r\n\t\t\t\t<\/div>\r\n\r\n\r\n\r\n\t<\/div><\/div><\/div><div id=\"pg-1555-10\"  class=\"panel-grid panel-has-style\" ><div class=\"siteorigin-panels-stretch perth-stretch panel-row-style panel-row-style-for-1555-10\" style=\"background-color: #fbba00;color: #ffffff;padding: 50px 0; \" id=\"related\" data-stretch-type=\"full\" data-hascolor=\"hascolor\" ><div id=\"pgc-1555-10-0\"  class=\"panel-grid-cell\" ><div id=\"panel-1555-10-0-0\" class=\"so-panel widget widget_perth_employees_type_b perth_employees_widget panel-first-child panel-last-child\" data-index=\"13\" ><div class=\"panel-widget-style panel-widget-style-for-1555-10-0-0\" >\r\n\t\t<h3 class=\"widget-title\">Related Books<\/h3>\r\n\t\t<div class=\"employee-area-b clearfix carousel owl-carousel\">\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"152\" height=\"230\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/handbook-e1501061282693.png\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \t<a href=\"http:\/\/bpm-handbook.com\/\">Handbook on Business Process Management<\/a>\r\n\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\">vom Brocke, Jan,\u00a0Rosemann, Michael (Eds.) \u2013 2nd Edition, Volume 1 &amp; 2<\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"410\" height=\"608\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/Book-cover-691x1024-410x608.png\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/Book-cover-691x1024-410x608.png 410w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/Book-cover-691x1024-202x300.png 202w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/Book-cover-691x1024.png 691w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/Book-cover-691x1024-100x148.png 100w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/Book-cover-691x1024-275x408.png 275w\" sizes=\"auto, (max-width: 410px) 100vw, 410px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \t<a href=\"http:\/\/fundamentals-of-bpm.org\/\">Fundamentals of Business Process Management<\/a>\r\n\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\">Dumas, M., La Rosa, M., Mendling, J., Reijers, H. \u2013 2nd Edition<\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"230\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/bpm-drive.jpg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/bpm-drive.jpg 153w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/bpm-drive-100x150.jpg 100w\" sizes=\"auto, (max-width: 153px) 100vw, 153px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \t<a href=\"http:\/\/bpm-innovation.com\/\">BPM \u2013 Driving Innovation in a Digital World<\/a>\r\n\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\">vom Brocke, Jan, Schmiedel, Theresa (Eds.)<\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"152\" height=\"230\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/transforming-e1501061345575.jpg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \t<a href=\"http:\/\/www.springer.com\/us\/book\/9783319039367\">Transforming Through Processes: Leading Voices on BPM, People and Technology<\/a>\r\n\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\">Joachim Van den Bergh, Sara Thijs, and Stijn Viaene (Eds.)<\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"230\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/greenpbm-e1501061457133.jpg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \t<a href=\"http:\/\/www.springer.com\/in\/book\/9783642274879\">Green BPM \u2013 Towards the Sustainable Enterprise<\/a>\r\n\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\">vom Brocke, Jan, Seidel, Stefan, Recker, Jan (Eds.)<\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t\t\t\t\t\t<div class=\"employee\">\r\n\t\t\t\t\t\t\t\t<div class=\"employee-photo\">\r\n\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"153\" height=\"230\" src=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/questioning-1.jpg\" class=\"attachment-perth-medium-thumb size-perth-medium-thumb wp-post-image\" alt=\"\" srcset=\"https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/questioning-1.jpg 153w, https:\/\/bpm-cases.com\/wp-content\/uploads\/sites\/29\/2017\/07\/questioning-1-100x150.jpg 100w\" sizes=\"auto, (max-width: 153px) 100vw, 153px\" \/>\t\t\t\t<\/div>\r\n\t\t\t\t\t\t\t\t<h4 class=\"employee-name\">\r\n\t\t\t        \t\t\t        \t<a href=\"http:\/\/www.mkpress.com\/QBPM\/\">Questioning BPM?<\/a>\r\n\t\t\t        \t\t\t\t\t\r\n\t\t\t\t<\/h4>\r\n\t\t\t\t<div class=\"employee-position\">Paul Harmon (Editor), Roger Tregear (Eds)<\/div>\t\t\t\t\t\t\t\t\r\n\t\t\t\t<div class=\"employee-social\">\r\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\r\n\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\r\n\t\r\n\t<\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>This Springer book is the first to present a rich selection of real-world cases on Business Process Management. It reports on best practice as well as lessons learned from organizations that have leveraged Business Process Management (BPM) to innovation and transform their business. With economic and societal sectors of all kinds being challenged by disruptive [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_exactmetrics_skip_tracking":false,"_exactmetrics_sitenote_active":false,"_exactmetrics_sitenote_note":"","_exactmetrics_sitenote_category":0,"footnotes":""},"class_list":["post-1555","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bpm-cases.com\/index.php?rest_route=\/wp\/v2\/pages\/1555","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bpm-cases.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bpm-cases.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bpm-cases.com\/index.php?rest_route=\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/bpm-cases.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1555"}],"version-history":[{"count":23,"href":"https:\/\/bpm-cases.com\/index.php?rest_route=\/wp\/v2\/pages\/1555\/revisions"}],"predecessor-version":[{"id":1779,"href":"https:\/\/bpm-cases.com\/index.php?rest_route=\/wp\/v2\/pages\/1555\/revisions\/1779"}],"wp:attachment":[{"href":"https:\/\/bpm-cases.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1555"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}