Bartosz Woliński, Saimir Bala Situation faced: Siemens is a complex organization with offices worldwide. Through many years of development, it grew into a set of businesses, each with a substantial degree of autonomy, supported by central departments. This autonomy gives the departments the flexibility needed to achieve customer intimacy, which requires different process flows in […]
Chapter: Process redesign
Business Process Management in German Higher Education Institutions – The Case of Jade University of Applied Science
Jan Bührig, Thorsten Schoormann und Ralf Knackstedt Situation faced: Faced with challenges like heterogeneous processes across three campuses, a campus management system that was not up to date, and loss of knowledge because of demographic changes and undocumented, inconsistent processes, Jade University of Applied Science implemented a campus-management system developed by HIS. This system includes […]
People-Centric, ICT-Enabled Process Innovations via Community, Public and Private Sector Partnership, and e-Leadership: The Case of the Dompe eHospital in Sri Lanka
Dr Wasana Bandara, Rehan Syed, Bandula Ranathunga, Dr K. B. Sampath Kulathilleka. Situation faced: This case study is a unique example of a people-centric ICT-enabled BPM effort that overcame many challenges through steady championship fuelled by a multi-sectorial support network (local community, government agencies, private sector and institutes of higher education). Driven by a desire […]
CrowdStrom – Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging
Martin Matzner, Florian Plenter, Jan H. Betzing, Friedrich Chasin, Moritz von Hoffen, Matthias Löchte, Sarah Pritzl, and Jörg Becker Situation faced: An inadequate number of publicly available charging points is among the main reasons that consumers do not buy electric vehicles (EVs). To address this problem, we suggest a peer-to-peer (P2P) sharing approach for private […]
Application of the Design Thinking Approach for Process Redesign at an Insurance Company in Brazil
José Ricardo Cereja, Flavia Maria Santoro, Elena Gorbacheva, Martin Matzner Situation faced: During the review of an information system for medical material purchasing at a Brazilian insurance company, it became clear that part of the process supported by this system was done informally and there was no consensus among the employees about some of the […]