Andrej Kovačič, Gregor Hauc, Brina Buh, Mojca Indihar Štemberger Situation faced: Snaga is a Slovenian public company that provides a series of waste treatment services for 368,000 citizens of the Municipality of Ljubljana and ten other municipalities. In 2006, prior to adopting BPM and implementing a new information system, the company had obsolete and non-integrated […]
Chapter: Process monitoring and controlling
Leading 20,000+ employees by a process-oriented management system – Insights into process management at Lufthansa Technik Group
Mirko Kloppenburg, Janina Kettenbohrer, Daniel Beimborn, Michael Bögle Situation faced: Structured documentation of an aviation company’s processes is a prerequisite to gaining an authority’s approval for aircraft maintenance, repair, and overhaul. Processes had been documented in a continuously growing number of PDF-based text documents, but the growing complexity of processes meant that this approach to process […]
How to Move from Paper to Impact in Business Process Management: The Journey of SAP
Corinne Reisert, Sarah Zelt, Joerg Wacker Situation faced: In order to produce innovative solutions faster and more simply, SAP started in 2008 to transform its research and development processes. SAP moved away from complex and static project methods toward agile and simple processes, thereby significantly reducing the throughput time of the standard innovation cycle. Based […]
Developing and Implementing a Process-Performance Management System: Experiences from S-Y Systems Technologies Europe GmbH—A Global Automotive Supplier
Josef Blasini, Susanne Leist, Werner Merkl Situation faced: S-Y Systems Technologies Europe GmbH develops, manufactures, and distributes worldwide wire harnesses and associated components for automotive electronic distribution systems. Problems occurred with some automotive manufacturers’ ordering wire harnesses, who sent ordering files to the intermediate S-Y Systems to be converted, interpreted, enriched, and forwarded. Errors occurred […]
Adoption of RFID Technology: The Case of Adler—A European Fashion Retail Company
Roland Leitz, Andreas Solti, Alexander Weinhard, Jan Mendling Situation faced: Adler Modemärkte AG (Adler hereafter) is a fashion retailer that operates mainly in the German-speaking countries. At the beginning of the twenty-first century, firstmovers in the fashion retail sector began to adopt RFIDtechnology.Adlermonitored this newtechnology and decided to adopt it in 2010, even though it […]
Enabling Flexible Laboratory Processes – Designing the Laboratory Information System of the Future
Christoph Duelli, Robert Keller, Jonas Manderscheid, Andreas Manntz, Maximilian Röglinger, Marco Schmidt Situation faced: Recent developments in the medical and industrial laboratory market have increased the need for highly flexible laboratory processes. This pressure results from new requirements that have accompanied the internationalization of laboratories and the digitalization of paper-based, bureaucratic work practices. The execution […]