Supporting process implementation with the help of tangible process models

Susanne Menges, Thomas Russack Situation faced: Companies invest considerable resources in the elaborate design of computer-based process models. Because of these models’ inherent complexity, they are not necessarily suitable for communicating with and training the employees who are supposed to apply them, but their understanding the processes is essential for efficient and effective work. Hence, […]

Enabling Flexibility of Business Processes Using Compliance Rules. The Case of Mobiliar

Thanh Tran Thi Kim, Erhard Weiss, Christoph Ruhsam, Christoph Czepa, Huy Tran, and Uwe Zdun Situation faced: Insurance case work can follow established procedures only to a certain degree, as the work depends upon experienced knowledge workers who decide the best solutions for their clients. To produce quality documents in such a knowledge-intensive environment, business […]

CrowdStrom – Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging

Martin Matzner, Florian Plenter, Jan H. Betzing, Friedrich Chasin, Moritz von Hoffen, Matthias Löchte, Sarah Pritzl, and Jörg Becker Situation faced: An inadequate number of publicly available charging points is among the main reasons that consumers do not buy electric vehicles (EVs). To address this problem, we suggest a peer-to-peer (P2P) sharing approach for private […]