Jan vom Brocke and Jan Mendling
While the body of knowledge on business process management has matured during the past decades (Dumas et al., Fundamentals of business process management. Berlin: Springer, 2013; vom Brocke and Rosemann, Handbook on business process management. Berlin: Springer, 2015), few real-world cases are available that provide practical experiences from BPM projects. This book presents a diverse set of 31 real-world BPM cases, all reported using a unified schema so the knowledge contained in these cases can be accessed readily.