Senior Research Associate, Vlerick Business School, Ghent, Belgium, joachim.vandenbergh@vlerick.com

Joachim Van den Bergh is a senior research associate at Vlerick Business School in the Technology & Operations Management Area. His main research and teaching interests are focused on digital transformation and innovation, smart cities, e-Government, and business process management. In short: customer and citizen value creation through people, processes and technology. Joachim has been managing the Centre for Excellence in Business Process Management and the Centre for Excellence in Business Transformation, working together closely with the industry to develop thought leading insights and applied research in BPM. Currently he manages Vlerick Business School’s strategic focus area, Digital Transformation. Joachim’s research has been published in academic journals such as Business & Information Systems Engineering (BISE) and BPM Journal.