Friedrich-Alexander-Universität Erlangen-Nürnberg – FAU Erlangen-Nuremberg, Institute for Information Systems, Nuremberg, Germany, martin.matzner@fau.de

Martin Matzner is Professor of Information Systems and the Chair of Digital Industrial Service Systems at Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU Erlangen-Nuremberg), Germany. In 2012, he received a Ph.D. degree in Information Systems from the University of Münster for his work on the management of networked service business processes. His research areas include business process management, business process analytics, as well as service engineering and service management. In these areas, he concluded and currently manages a number of research projects funded by the European Union, by the German Federal Government and by industry. He has published more than 70 research papers and articles, among others in MIS Quarterly and IEEE Transactions on Engineering Management. He is editor of the Journal of Service Management Research.