Federal University of the State of Rio de Janeiro, Applied Informatics Department, Rio de Janeiro, Brazil, flavia.santoro@uniriotec.br

Flávia Maria Santoro is Associate Professor at Applied Informatics Department of the Federal University of the State of Rio de Janeiro, Brazil. She received her Ph.D. and M.Sc. degrees in Computer Science from Federal University of Rio de Janeiro (COPPE-UFRJ). Her research focuses on Information Systems, especially on the following subjects: Business Process Management, Knowledge Management, Computer-Supported Cooperative Work and Computer-Supported Collaborative Learning. She participated in international research projects and has experience in organizing workshops and conferences. She has joint the Université Pierre et Marie Curie – Paris VI, France, and the Queensland University of Technology, Australia, in sabbatical research projects. Flavia has also worked as advisor on BPM on big organizations in Brazil.