Universidade Federal de Pernambuco, Centro de Informática, Recife, Brazil, icjba@cin.ufpe.br

Iveruska Jatobá is systems analyst at Pernambuco Justice Court, where she has served as director of information systems for ten years. Currently, she is head of the Project Management Office there. She received a M.Sc. degree from Universidade Federal de Pernambuco. Her dissertation investigated cultural values in Business Process Management initiatives. Moreover, she is business process analyst of the Business Process Management Office at Pernambuco Court of Accounts (TCE-PE) and conducts research in BPM culture there. She holds CBPP and PMP certifications.