Pernambuco Court of Accounts (TCE-PE), Recife, Brazil, glorinha@tce.pe.gov.br

Gloria Fraga holds a law B.Sc. degree from Universidade Federal de Pernambuco and a M.Sc. degree in Juridical-Political Sciences from Universidade de Lisboa (FDUL). Since 2012, she manages the Business Process Management Office at Pernambuco Court of Accounts (TCE-PE). Previously, she worked at the audit division for 16 years at TCE-PE.