Dr. Thomas Karle, Kurt Teichenthaler Many business changes in the telecommunications sector are initiated by mergers and acquisitions, and the fast pace of this sector requires that businesses adjust or extend business processes in a minimum of time. “3,” the mobile communication brand of CK Hutchison Holdings, whose headquarters are in Hong Kong, is a […]
Contribute: Culture
Business Process Management in German Higher Education Institutions – The Case of Jade University of Applied Science
Jan Bührig, Thorsten Schoormann und Ralf Knackstedt Situation faced: Faced with challenges like heterogeneous processes across three campuses, a campus management system that was not up to date, and loss of knowledge because of demographic changes and undocumented, inconsistent processes, Jade University of Applied Science implemented a campus-management system developed by HIS. This system includes […]
People-Centric, ICT-Enabled Process Innovations via Community, Public and Private Sector Partnership, and e-Leadership: The Case of the Dompe eHospital in Sri Lanka
Dr Wasana Bandara, Rehan Syed, Bandula Ranathunga, Dr K. B. Sampath Kulathilleka. Situation faced: This case study is a unique example of a people-centric ICT-enabled BPM effort that overcame many challenges through steady championship fuelled by a multi-sectorial support network (local community, government agencies, private sector and institutes of higher education). Driven by a desire […]
Exploring the Influence of Organizational Culture on BPM Success – The Experience of The Pernambuco Court of Accounts
Carina Alves, Iveruska Jatoba, George Valença, Gloria Fraga Situation faced: This chapter presents a cultural analysis of the BPM initiative conducted by a public organization, the Pernambuco Court of Accounts (TCE-PE). In particular, we look at how organizational culture influences the evolution of our BPM initiative. Action taken: We conducted in-depth interviews, observations, and docu- […]