Fast Fish Eat Slow Fish: Business Transformation at Autogrill

Stijn Viaene, Joachim Van den Bergh Situation faced: Autogrill Belgium, part of the world’s largest provider of catering services to travellers, drifted into a worrisome position in 2006. The company had just gone through a merger, was experiencing financial difficulties, and appeared unable to respond adequately to a changing market context. Action taken: The case […]

Hybrid Process Technologies in the Financial Sector – The Case of BRFkredit

Søren Debois, Thomas Hildebrandt, Morten Marquard, and Tijs Slaats Situation faced: Exformatics, a Danish adaptive case-management vendor, wanted to leverage declarative process tools to support the flexible processes found at BRFkredit. However, switching from the more common flow-based notations to a declarative notation brought new challenges in terms of understandability. We undertook the project described […]

“Simply Modeling” – BPM from Everybody Recommendations from the Viral Adoption of BPM at 1&1

Florian Imgrund, Christian Janiesch, Christoph Rosenkranz Situation faced: 1&1 is a German Internet service provider that embraced business process management (BPM) in 2010 as a way to optimize its processes. The company expected BPM to increase corporate performance by realizing such customer-centric goals as high quality standards, reduced set-up times, shortened time-to-market cycles, and increased […]

Business Process Management in German Higher Education Institutions – The Case of Jade University of Applied Science

Jan Bührig, Thorsten Schoormann und Ralf Knackstedt Situation faced: Faced with challenges like heterogeneous processes across three campuses, a campus management system that was not up to date, and loss of knowledge because of demographic changes and undocumented, inconsistent processes, Jade University of Applied Science implemented a campus-management system developed by HIS. This system includes […]

Exploring the Influence of Organizational Culture on BPM Success – The Experience of The Pernambuco Court of Accounts

Carina Alves, Iveruska Jatoba, George Valença, Gloria Fraga Situation faced: This chapter presents a cultural analysis of the BPM initiative conducted by a public organization, the Pernambuco Court of Accounts (TCE-PE). In particular, we look at how organizational culture influences the evolution of our BPM initiative. Action taken: We conducted in-depth interviews, observations, and docu- […]